Hi @kentlii,
Thank you for taking the time to share your feedback — we truly appreciate you bringing this to our attention.
We’re sorry to hear that the plugin didn’t work as expected. In general, if an email is present in the import file and not already on your site, it should be imported without any issues. When that doesn’t happen, it’s often due to small formatting issues such as extra spaces, hidden characters, or invalid email formats that might not be immediately visible.
To better understand what’s going wrong in your case, it would be really helpful if you could share a sample of the import file , specifically the part that includes the emails being rejected along with the import log generated during the process. With that information, we’ll be able to look into the issue more deeply and help get everything working smoothly for you.
If you’re concerned about sharing files publicly, you can securely upload via our support here. We’re here to help and would love the opportunity to turn this experience around for you.
