Title: Rejected message
Last modified: November 12, 2021

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# Rejected message

 *  Resolved [pgago](https://wordpress.org/support/users/pgago/)
 * (@pgago)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/rejected-message/)
 * Hi all,
    In one of my WordPress sites I had previously installed the WP Mail 
   SMPT addon for sending emails, but I have removed it and installed the Post SMPT,
   which is the one I use on the rest of my WordPress sites without any problem.
   But on this specific website, after configuring Post SMTP as I usually do with
   Amazon SES, the test is returning the message rejected message: Email address
   is not verified. The following identities failed the check in region EU-WEST-
   1 <user_X> <mail_address_X>. I have already registered in Amazon SES the domain
   from which I want to launch the emails, which matches the sender’s email address
   setting in Post SMTP. But it seems that another address is being taken as a possible
   sender, the previously called mail_address_X which, it is not registered in Amazon
   SES, causing this failure. My question is: considering that mail_address_X is
   not configured in Post SMTP, where is Post SMTP getting it from? Thanks. Pedro

Viewing 1 replies (of 1 total)

 *  [Tim](https://wordpress.org/support/users/tneville/)
 * (@tneville)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/rejected-message/#post-15246672)
 * Hi [@pgago](https://wordpress.org/support/users/pgago/),
 * Sorry that I am only just getting around to reading your forum post and replying
   to you. I have been super busy lately, and this is the first opportunity I’ve
   had to respond.
 * That error is being thrown from Amazon SES. You need to check that you have verified
   the outgoing/sending email or domain in the AWS console. Unfortunately we are
   not able to provide support with that, you would need to talk to the team at 
   AWS.
 * Kind Regards,
    Tim

Viewing 1 replies (of 1 total)

The topic ‘Rejected message’ is closed to new replies.

 * ![](https://ps.w.org/post-smtp/assets/icon-128x128.gif?rev=3209655)
 * [Post SMTP – Complete Email Deliverability and SMTP Solution with Email Logs, Alerts, Backup SMTP & Mobile App](https://wordpress.org/plugins/post-smtp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/post-smtp/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/post-smtp/)
 * [Active Topics](https://wordpress.org/support/plugin/post-smtp/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/post-smtp/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/post-smtp/reviews/)

## Tags

 * [aws](https://wordpress.org/support/topic-tag/aws/)
 * [SES](https://wordpress.org/support/topic-tag/ses/)

 * 1 reply
 * 2 participants
 * Last reply from: [Tim](https://wordpress.org/support/users/tneville/)
 * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/rejected-message/#post-15246672)
 * Status: resolved