Hi, I have checked again and the cookies are not deleted. Regarding the function for pixelyoursite plugin compatibility, they are also not deleted if you reject the cookies once accepted.
Any solution?
@danidub if you find something let us know!
Hello @angeldavo, same issue here on each cookie that I’m blocking trough code like pixelyoursite.
Let’s see what @mooveagency tell us here.
Hello users,
Thanks for using our plugins.
If you find that cookies are not deleted, can you please switch to ‘Dynamic’ Cookie removal option on this screen:
https://www.dropbox.com/scl/fi/bu33597x4haezf8o5pqj0/screenshot-16b.png?rlkey=r8rhpi25guow44gs494y98nyz&dl=0
Hope this helps.
Hi. I’ve tried Dynamic cookie removal option but doesn’t work either. Any solution for this? Thanks
Hello
We would need more details to answer that question.
Best is to start your own topic, and specify your site URL so that we can check.
Also, please ensure that all scripts that store cookies are only activated via our GDPR plugin. The plugin can only delete cookies that are stored via scripted managed in the plugin.
Alternatively, you may also want to check your caching settings, more details here:
https://support.mooveagency.com/topic/basic-troubleshooting-tips/
Hope this helps.
@mooveagency first of all, thank you for creating such a plugin and free of charge for basic functionality. Kudos!
But… for me it doesn’t work like it should. Cookies are loaded even if one rejects.
I know it’s free but could you possibly take a look? Maybe we can find out the error for more people : )
https://webastyczny.pl
(sorry it’s in Polish but you should be able to see the basic and third party)
Thank you!
Hello Sponsi
We would need more info to find out why the cookies are not deleted when user rejects.
How do you add the GA script to the site (using our plugin only or is it hard-coded)?
If you only used our plugin, and there are no hard-coded GA snippets in your theme, then you can try to switch the Cookie Removal option from ‘Static’ to ‘Dynamic’ on this page:
https://www.dropbox.com/scl/fi/bu33597x4haezf8o5pqj0/screenshot-16b.png?rlkey=r8rhpi25guow44gs494y98nyz&dl=0
Hope this helps.
@mooveagency I took the time, did everything carefully – and it works allright, removes, adds – awesome : ) Thanks again!
