Support » Plugin: GDPR Cookie Compliance (CCPA ready) » Rejcet All cookies button not working correctly

  • Resolved tpxvennie

    (@tpxvennie)


    Hi guys. I have a Problem with the “Reject all” button functions.
    I recognized after the last update, that the reject button seems not to work as it should. It temporarily hides the Popup and sets a cookie, as it should, but as soon as you reload the page, or navigate to another page, the cookie popup is active again.

    I have that Problem on all pages, where i use your Plugin.
    May it be a general problem? All other functions work as they should: “Accept all” is working, the close window button is working… if i use the Settings button and save the settings , everything is working too. But the reject all button is not.

    • This topic was modified 7 months, 3 weeks ago by tpxvennie.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter tpxvennie

    (@tpxvennie)

    Follow Up:
    Hy Guys, could it be that the functionality of the “reject” button after updating the plugin is different?

    As i can see here the reject All button now does exactly this: reject all cookies, right?

    So the Cookie Banner will be loaded all the time if you reject all.
    That could maybe a Problem, because you can not accept all the necessary Cookies without using only the Settings buttons. Is that correct?
    Did you change the functionality here?

    Hi all.

    It happens the same to me.

    When rejecting cookies, the cookie “moove_gdpr_popup” is left with the content “deleted”, with creation date: “Wednesday, December 22, 2021, 18:21:47” and expiration date: “Saturday, September 19, 5838270, 23:45:16”.

    Consequently, when going to another page or reloading the same page, the banner appears again, since the “cookie moove_gdpr_popup ” was not saved.

    I think it’s been happening since version 4.6.x. The last one where the reject button works fine for me is v4.5.13.

    • This reply was modified 7 months, 2 weeks ago by Carret.
    Plugin Author Moove Agency

    (@mooveagency)

    Hi @carret @tpxvennie

    Can you please update your plugins to the latest version?

    The Reject button functionality was improved in 4.6.3: 8 DECEMBER 2021

    If the issue still persists, please let us know.

    Thanks

    Thread Starter tpxvennie

    (@tpxvennie)

    Hi Move Agency

    I’ve updated to the newest Plugin version Version 4.7.0.
    Sadly the behaviour is more erratic now.
    If i click on the reject all button, sometimes everything is working, but mostly not…
    I’ve also deactivated autoptimize and Cache Plugin to check if this behaviour has something to do with caches or otpimized/combined JS. It does not.

    The Close Button is working fine for each session, the Accept button is working, the Settings button is working…

    But the reject All Button is sometimes working, mostly not.
    If it is working i can see that there is a cookie set. And if it is not working no cookie is set at all, so that a reload is reinitialising the cookie banner.

    I tried that in different Browsers with or without incognito mode… also with different Websites still the same.

    So at the moment my workaround fo that is to “misuse” the close button and inject some Text there with css and the :after class…

    • This reply was modified 7 months, 2 weeks ago by tpxvennie.

    Version 4.7.0 has the same problem.

    Plugin Author Moove Agency

    (@mooveagency)

    Hi @carret @tpxvennie

    We finally found the issue – it’s fixed in our latest versions.

    Recently some users have requested that the Reject button works like a Close button – it doesn’t save any cookie at all but makes the banner go away on that page. On a page load, the banner appeared again because we weren’t’ able to save any cookie with user preference.

    So we reverted this functionality back to the original one where if user clicks ‘Reject’, we save a temporary cookie with their preference and we don’t show them the banner again during the same browsing session.

    For users who would like to use the Reject functionality that saves no cookie at all, we created a new hook that can be added to functions.php file:

    add_action('gdpr_cc_store_cookie_on_reject', '__return_false');

    Hope this helps.

    Carret

    (@carret)

    Now it works.

    Just a question:
    Why is the cookie set for the browsing session and not for a time as it was before, as it happens when they are accepted?

    In any case, thanks for the fix.

    Plugin Author Moove Agency

    (@mooveagency)

    Hi @carret

    You are right, the ‘Reject’ button should save the settings for the same time frame as the ‘Accept’ button.

    We’ll fix this in the next release.

    Plugin Author Moove Agency

    (@mooveagency)

    Hi @carret

    This is fixed in our latest release.

    Hope this helps.

    Carret

    (@carret)

    All good, now the “Reject” and “Accept” button have the same time frame.

    Greetings.

    Thread Starter tpxvennie

    (@tpxvennie)

    Hi Moove Agency….
    everything works as expected now,
    thank you.

Viewing 11 replies - 1 through 11 (of 11 total)
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