Title: Reinstall wordpress without loosing content Last modified: August 21, 2016 --- # Reinstall wordpress without loosing content * [andreysc7](https://wordpress.org/support/users/andreysc7/) * (@andreysc7) * [12 years, 9 months ago](https://wordpress.org/support/topic/reinstall-wordpress-without-loosing-content/) * Hi * I have a problem with one of the plugins and I guess that this forum is not offering support for plugins so, this is why I am asking for wp support and I think that the problem might be from wordpress * Here is the problem : * I have the plugin called “WordPress Premium Content” from jigowatt. I have bought the plugin and I have posted this problem like 2 weeks ago. But no answer to my ticket. The plugin can make an standard article into a premium. * In the “Premium Content” box, when I try to switch from NO to YES (see image [http://tutorial-z.com/uploads/error.jpg](http://tutorial-z.com/uploads/error.jpg)), after I click the Update or Publish button, it wont stay on Yes, but it will switch back to NO. First, I have thought that it might be a problem on the plugin, but until now it worked, so … i guess that its nothing wrong with the plugin. * I have disabled all other plugins, and nothing, the problem persists. I have installed the plugin on another website and it worked. So, I guess that it might be because of wordpress ( I am using the 3.5.2 version) * Here is my ON Topic question : * I would like to know how can I reinstall the wordpress without loosing any content( comments, pages, articles, etc). I have found an answer here : [http://wordpress.org/support/topic/reinstall-wordpress-without-losing-the-contents-of-the-site](http://wordpress.org/support/topic/reinstall-wordpress-without-losing-the-contents-of-the-site) * But since I am not very efficient at this kind of stuffs, can you please tell me “How to…” in a step-by-step way ? And I would also like to know how to make a backup for wordpress and for the database * Thank you 🙂 Viewing 4 replies - 1 through 4 (of 4 total) * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [12 years, 9 months ago](https://wordpress.org/support/topic/reinstall-wordpress-without-loosing-content/#post-4018015) * > I have the plugin called “WordPress Premium Content” from jigowatt. I have > bought the plugin and I have posted this problem like 2 weeks ago. But no answer > to my ticket. The plugin can make an standard article into a premium. * I’m sure you understand that you will need to take that up with the author. * [http://codecanyon.net/user/jigowatt](http://codecanyon.net/user/jigowatt) * That’s not anything we can help you with here. Commercial products are [not supported in these forums](http://codex.wordpress.org/Forum_Welcome#Commercial_Products). * > I would like to know how can I reinstall the wordpress without loosing any > content (comments, pages, articles, etc). I have found an answer here : * Before you do anything to your installation you should make a full backup of your files and database and store that somewhere safely off of your web server. * [http://codex.wordpress.org/WordPress_Backups](http://codex.wordpress.org/WordPress_Backups) [http://codex.wordpress.org/Backing_Up_Your_Database](http://codex.wordpress.org/Backing_Up_Your_Database) [http://codex.wordpress.org/Restoring_Your_Database_From_Backup](http://codex.wordpress.org/Restoring_Your_Database_From_Backup) * With that backup saved then if something goes really wrong then you can at least put it all back as it is now. * Your posts, pages, comments, and all content is stored in the database. I’m not sure what you mean by re-install but anything you do to your files shouldn’t hurt your content. Still make that backup though, safety nets are your friend. * Thread Starter [andreysc7](https://wordpress.org/support/users/andreysc7/) * (@andreysc7) * [12 years, 9 months ago](https://wordpress.org/support/topic/reinstall-wordpress-without-loosing-content/#post-4018016) * “I’m sure you understand that you will need to take that up with the author.” * Trust me, I am trying to get some support from them since 2 weeks, but nothing. This is the last shot, reinstalling the WordPress. * Thank you for your reply, so, if I will backup everything that I have on the website right now, in a folder on my pc, and then, during the re-installation of the wordpress if something will go wrong, I can simply re-upload the content from the folder where I have downloaded the entire content and everything should be fine ? * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [12 years, 9 months ago](https://wordpress.org/support/topic/reinstall-wordpress-without-loosing-content/#post-4018018) * > I can simply re-upload the content from the folder where I have downloaded > the entire content and everything should be fine ? * If you mean the post images etc. then yes. You can’t just upload the database like a file though. See that third link I posted. * > Trust me, I am trying to get some support from them since 2 weeks, but nothing. > This is the last shot, reinstalling the WordPress. * _*Drinks more coffee*_ * Ever hear of the expression “tossing out the baby with the bath water”…? * Before you do anything drastic (but make that backup first anyway, that’s _always_ a good idea) try some basic troubleshooting first. * – Switch to the Twenty Twelve theme. * – Deactivate all of your plugins except that commercial one that’s giving you problems * – Clear your browser’s cache and cookies * – Re-login and try again * If it still doesn’t work then at least you’ll have confirmed that it’s just that one plugin. * If it does work then there may be a conflict with your theme and/or another plugin. * Thread Starter [andreysc7](https://wordpress.org/support/users/andreysc7/) * (@andreysc7) * [12 years, 9 months ago](https://wordpress.org/support/topic/reinstall-wordpress-without-loosing-content/#post-4018021) * I just tried to : – Switch to the Twenty Twelve theme. * – Deactivate all of your plugins except that commercial one that’s giving you problems * – Clear your browser’s cache and cookies * – Re-login and try again But without success. I guess that I will make a backup and try to reinstall the wp. Do you know where I can find the 3.5.2 version ? I can only find the 3.6 version but I don’t know if the plugins that I have are compatible with this new version of WP Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Reinstall wordpress without loosing content’ is closed to new replies. * 4 replies * 2 participants * Last reply from: [andreysc7](https://wordpress.org/support/users/andreysc7/) * Last activity: [12 years, 9 months ago](https://wordpress.org/support/topic/reinstall-wordpress-without-loosing-content/#post-4018021) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics