Support » Plugin: Elementor Page Builder » Regret using Elementor

  • Resolved rtwite

    (@rtwite)


    We had a theme upgrade by a developer and she used Elementor when she worked on the project. Left the plugin active in our new site and after using it for a couple of days, I liked how it worked. Unfortunately within about 5 days, it just suddenly stopped working and I got the “White Screen Of Death”. Yes, that is even mentioned in their support site. Tried everything to get it to work. Asked our IT people to help and they couldn’t figure it out either. The strange thing was that it worked just fine in an exact copy of the site in staging. Contacted Elementor support and it took them days to respond and they were not very helpful. After about 2 weeks if it not working, it suddenly started working, but only for about 2 days. Now it has stopped again. No changes to site, no new plugins. The problem is I used it on almost all our pages and now I can’t edit them correctly. Very frustrating process so don’t really recommend this plugin.

    I have tried everything we can think of. spent an hour with our site host (Siteground) and they were very helpful but just like our IT guys, elementor, and the host, they can’t replicate it on their end. Host says it must be our local network cache. I tried clearing our dns cache but still no change.

    Any help would truly be appreciated.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 23 total)
  • Have you run through each of the suggestions at https://docs.elementor.com/article/184-cant-edit-with-elementor ? (without skipping any). I know from personal experience how easy it is to skip one or two, thinking it just can’t possibly be that, only to get egg on my face later when that’s exactly what it was. Not saying you’ve done that, but just double-checking just in case something got missed.

    If none of the suggestions there have helped, please share your System Info here. Copy/paste it from Elementor > System Info.

    Yes, I have tried everything in the article. Very frustrated. It seems to work fine in staging but on live site, I keep getting the can’t edit message. Spent an hour with our host (Siteground) and it doesn’t appear to be a server issue.
    This is what the host tech support said: the issue is local network cache and what I can help with is provide you with the steps to clear your local network cache. Tried clearing my dns cache with no improvement. Not sure how else to clear the local network cache.
    Found another suggestion that said to check the structure of your permalinks. Consider changing permalinks to plain instead of /%postname%/.
    Right now, I am unable to edit my site and is becoming a big issue. Any help would be appreciated.

    == Server Environment ==
    Operating System: Linux
    Software: Apache
    MySQL version: Percona Server (GPL), Release 84.0, Revision 47234b3 v5.6.40-84.0
    PHP Version: 7.1.30
    PHP Max Input Vars: 3000
    PHP Max Post Size: 128M
    GD Installed: Yes
    ZIP Installed: Yes
    Write Permissions: All right
    Elementor Library: Connected

    == WordPress Environment ==
    Version: 5.2.2
    Site URL: https://www.actnt.com
    Home URL: https://www.actnt.com
    WP Multisite: No
    Max Upload Size: 128 MB
    Memory limit: 768M
    Permalink Structure: /%postname%/
    Language: en-US
    Timezone: America/Chicago
    Debug Mode: Inactive

    == Theme ==
    Name: GeneratePress Child
    Version: 0.1
    Author: Tom Usborne
    Child Theme: Yes
    Parent Theme Name: GeneratePress
    Parent Theme Version: 2.3.2
    Parent Theme Author: Tom Usborne

    == User ==
    Role: administrator
    WP Profile lang: en_US
    User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36

    == Active Plugins ==
    404page – your smart custom 404 error page
    Version: 10.5
    Author: Peter Raschendorfer

    Code Snippets
    Version: 2.13.3
    Author: Shea Bunge

    Elementor
    Version: 2.6.5
    Author: Elementor.com

    Elementor Pro
    Version: 2.5.14
    Author: Elementor.com

    FileBird Lite
    Version: 2.2
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    Follow-Up Emails
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    Google Analytics Dashboard for WP (GADWP)
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    Insert Headers and Footers
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    Modern Events Calendar
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    MultiPurpose Shortcodes
    Version: 1.0.9
    Author: ThemeMotive

    Perfect Dashboard
    Version: 1.23.0
    Author: Perfect Dashboard

    Quform
    Version: 2.9.1
    Author: ThemeCatcher

    Redirection
    Version: 4.3.1
    Author: John Godley

    Regenerate Thumbnails
    Version: 3.1.1
    Author: Alex Mills (Viper007Bond)

    SeedProd Coming Soon Page Pro
    Version: 5.12.1
    Author: SeedProd

    Stackable – Gutenberg Blocks (Premium)
    Version: 1.16.0
    Author: Gambit Technologies, Inc

    String Locator
    Version: 2.3.1
    Author: Clorith

    Support Custom Code
    Version: 1.0
    Author:

    Support Dashboard
    Version: 3.1.6
    Author:

    UpdraftPlus – Backup/Restore
    Version: 1.16.15
    Author: UpdraftPlus.Com, DavidAnderson

    What The File
    Version: 1.5.4
    Author: Never5

    WooCommerce
    Version: 3.6.5
    Author: Automattic

    WooCommerce Checkout Field Editor Pro
    Version: 2.7.8
    Author: ThemeHiGH

    Woocommerce Custom Product Addons
    Version: 3.7.3
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    WooCommerce Email Test
    Version: 1.10
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    WooCommerce Email Validation
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    WooCommerce FedEx Shipping
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    WooCommerce PDF Invoices & Packing Slips
    Version: 2.2.14
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    WooCommerce PDF Invoices & Packing Slips Professional
    Version: 2.2.15
    Author: Ewout Fernhout

    WooCommerce Stripe Gateway
    Version: 4.2.3
    Author: WooCommerce

    WooCommerce USPS Shipping
    Version: 4.4.27
    Author: WooCommerce

    WordPress Backup & Security Plugin – BlogVault
    Version: 1.88
    Author: Backup by BlogVault

    WP Maintenance Mode
    Version: 2.2.4
    Author: Designmodo

    WP Overnight Sidekick
    Version: 2.1.0
    Author: Jeremiah Prummer, Ewout Fernhout, Michael Kluver

    Yoast SEO: Local
    Version: 11.6
    Author: Team Yoast and Arjan Snaterse

    Yoast SEO Premium
    Version: 11.6
    Author: Team Yoast

    == Must-Use Plugins ==
    Elementor Safe Mode
    Version: 1.0.0
    Author: Elementor.com

    Support Dashboard Bootstrap
    Version:
    Author:

    == Log ==
    :
    Log: showing 16 of 162019-05-30 08:22:42 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘2.5.15’,
    ‘to’ => ‘2.5.16’,
    )]
    2019-06-18 15:31:33 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor Pro’,
    ‘from’ => ‘2.5.5’,
    ‘to’ => ‘2.5.9’,
    )]
    2019-07-02 07:10:31 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor Pro’,
    ‘from’ => ‘2.5.9’,
    ‘to’ => ‘2.5.10’,
    )]
    2019-07-03 09:13:29 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor Pro’,
    ‘from’ => ‘2.5.10’,
    ‘to’ => ‘2.5.11’,
    )]
    2019-07-10 06:55:50 [info] elementor::elementor_updater Started
    2019-07-10 06:55:50 [info] Elementor/Upgrades – _v_2_6_0_fa4_migration_flag Start
    2019-07-10 06:55:50 [info] Elementor/Upgrades – _v_2_6_0_fa4_migration_flag Finished
    2019-07-10 06:55:50 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘2.5.16’,
    ‘to’ => ‘2.6.0’,
    )]
    2019-07-10 06:55:50 [info] Elementor data updater process has been queued. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘2.5.16’,
    ‘to’ => ‘2.6.0’,
    )]
    2019-07-11 11:32:47 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor Pro’,
    ‘from’ => ‘2.5.11’,
    ‘to’ => ‘2.5.12’,
    )]
    2019-07-12 10:02:51 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘2.6.0’,
    ‘to’ => ‘2.6.1’,
    )]
    2019-07-12 15:59:51 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor Pro’,
    ‘from’ => ‘2.5.12’,
    ‘to’ => ‘2.5.13’,
    )]
    2019-07-14 17:52:33 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘2.6.1’,
    ‘to’ => ‘2.6.2’,
    )]
    2019-07-14 17:54:38 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor Pro’,
    ‘from’ => ‘2.5.13’,
    ‘to’ => ‘2.5.14’,
    )]
    2019-07-18 06:32:43 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘2.6.2’,
    ‘to’ => ‘2.6.4’,
    )]
    2019-07-19 08:00:19 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘2.6.4’,
    ‘to’ => ‘2.6.5’,
    )]

    PHP: showing 4 of 4PHP: 2019-06-18 15:39:06 [notice X 1][/home/actnt397/public_html/wp-content/plugins/elementor-pro/modules/woocommerce/widgets/add-to-cart.php::130] Undefined index: post_id [array (
    ‘trace’ => ‘
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ‘,
    )]
    PHP: 2019-06-19 05:17:52 [notice X 1][/home/actnt397/public_html/wp-content/plugins/elementor-pro/modules/posts/widgets/posts.php::31] Undefined index: posts_post_type [array (
    ‘trace’ => ‘
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ‘,
    )]
    PHP: 2019-07-02 10:29:14 [notice X 17][/home/actnt397/public_html/wp-content/plugins/elementor-pro/plugin.php::332] Undefined property: Elementor\Editor::$notice_bar [array (
    ‘trace’ => ‘
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ‘,
    )]
    PHP: 2019-07-10 11:20:33 [warning X 7][/home/actnt397/public_html/wp-content/plugins/elementor-pro/modules/woocommerce/classes/products-renderer.php::136] A non-numeric value encountered [array (
    ‘trace’ => ‘
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ‘,
    )]

    JS: showing 8 of 8JS: 2019-06-19 12:08:13 [error X 1][https://www.actnt.com/wp-content/plugins/elementor/assets/js/editor.min.js:2:8507] Cannot read property \’select2\’ of undefined
    JS: 2019-07-03 18:27:26 [error X 1][https://www.actnt.com/wp-content/plugins/elementor/assets/js/editor.min.js:2:213050] Cannot read property \’html\’ of undefined
    JS: 2019-07-10 12:46:16 [error X 19][https://www.actnt.com/wp-admin/post.php?post=2475&action=elementor:7:34] elementor.helpers.renderIcon is not a function
    JS: 2019-07-10 12:50:55 [error X 3][https://www.actnt.com/wp-content/plugins/elementor/assets/js/editor.min.js:2:245298] Elementor panel doesn\’t have page named \’historyPage\’
    JS: 2019-07-10 12:51:03 [error X 25][https://www.actnt.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.6.0:7:49874] Cannot set property \’controls\’ of undefined
    JS: 2019-07-12 12:21:33 [error X 129][https://www.actnt.com/wp-content/plugins/elementor/assets/js/editor.min.js:2:72015] elementorCommon.helpers.firstLetterUppercase is not a function
    JS: 2019-07-19 18:59:44 [error X 1][https://www.actnt.com/wp-content/plugins/elementor-pro/assets/js/editor.min.js:2:17745] Cannot read property \’children\’ of undefined
    JS: 2019-07-22 15:43:17 [error X 7][https://www.actnt.com/wp-content/plugins/elementor/assets/js/editor.min.js:7:14886] undefined is not an object (evaluating \’t.element\’)

    I was wrong on the permalink change suggestion. It is currently /sample-post/, not /%postname%/.

    Sorry I don’t know where we were discussing permalinks, but could you also respond to my previous reply?

    My answer to your previous reply got this response:
    This post has been held for moderation by our automated system and will be manually reviewed by a moderator.
    Yes, I followed all the suggestions in the article.

    == Server Environment ==
    	Operating System: Linux
    	Software: Apache
    	MySQL version: Percona Server (GPL), Release 84.0, Revision 47234b3 v5.6.40-84.0
    	PHP Version: 7.1.30
    	PHP Max Input Vars: 3000
    	PHP Max Post Size: 128M
    	GD Installed: Yes
    	ZIP Installed: Yes
    	Write Permissions: All right
    	Elementor Library: Connected
    
    == WordPress Environment ==
    	Version: 5.2.2
    	Site URL: https://www.actnt.com
    	Home URL: https://www.actnt.com
    	WP Multisite: No
    	Max Upload Size: 128 MB
    	Memory limit: 768M
    	Permalink Structure: /%postname%/
    	Language: en-US
    	Timezone: America/Chicago
    	Debug Mode: Inactive
    
    == Theme ==
    	Name: GeneratePress Child
    	Version: 0.1
    	Author: Tom Usborne
    	Child Theme: Yes
    	Parent Theme Name: GeneratePress
    	Parent Theme Version: 2.3.2
    	Parent Theme Author: Tom Usborne
    
    == User ==
    	Role: administrator
    	WP Profile lang: en_US
    	User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36
    
    == Active Plugins ==
    	404page - your smart custom 404 error page
    		Version: 10.5
    		Author: Peter Raschendorfer
    
    	Code Snippets
    		Version: 2.13.3
    		Author: Shea Bunge
    
    	Elementor
    		Version: 2.6.5
    		Author: Elementor.com
    
    	Elementor Pro
    		Version: 2.5.14
    		Author: Elementor.com
    
    	FileBird Lite
    		Version: 2.2
    		Author: Ninja Team
    
    	Follow-Up Emails
    		Version: 4.8.14
    		Author: WooCommerce
    
    	Google Analytics Dashboard for WP (GADWP)
    		Version: 5.3.8
    		Author: ExactMetrics
    
    	Insert Headers and Footers
    		Version: 1.4.4
    		Author: WPBeginner
    
    	Modern Events Calendar
    		Version: 4.4.0
    		Author: Webnus Team
    
    	MultiPurpose Shortcodes
    		Version: 1.0.9
    		Author: ThemeMotive
    
    	Perfect Dashboard
    		Version: 1.23.0
    		Author: Perfect Dashboard
    
    	Quform
    		Version: 2.9.1
    		Author: ThemeCatcher
    
    	Redirection
    		Version: 4.3.1
    		Author: John Godley
    
    	Regenerate Thumbnails
    		Version: 3.1.1
    		Author: Alex Mills (Viper007Bond)
    
    	SeedProd Coming Soon Page Pro
    		Version: 5.12.1
    		Author: SeedProd
    
    	Stackable - Gutenberg Blocks (Premium)
    		Version: 1.16.0
    		Author: Gambit Technologies, Inc
    
    	String Locator
    		Version: 2.3.1
    		Author: Clorith
    
    	Support Custom Code
    		Version: 1.0
    		Author: 
    
    	Support Dashboard
    		Version: 3.1.6
    		Author: 
    
    	UpdraftPlus - Backup/Restore
    		Version: 1.16.15
    		Author: UpdraftPlus.Com, DavidAnderson
    
    	What The File
    		Version: 1.5.4
    		Author: Never5
    
    	WooCommerce
    		Version: 3.6.5
    		Author: Automattic
    
    	WooCommerce Checkout Field Editor Pro
    		Version: 2.7.8
    		Author: ThemeHiGH
    
    	Woocommerce Custom Product Addons
    		Version: 3.7.3
    		Author: Acowebs
    
    	WooCommerce Email Test
    		Version: 1.10
    		Author: RaiserWeb
    
    	WooCommerce Email Validation
    		Version: 2.1.1
    		Author: Hugh Lashbrooke
    
    	WooCommerce FedEx Shipping
    		Version: 3.4.19
    		Author: WooCommerce
    
    	WooCommerce PDF Invoices & Packing Slips
    		Version: 2.2.14
    		Author: Ewout Fernhout
    
    	WooCommerce PDF Invoices & Packing Slips Professional
    		Version: 2.2.15
    		Author: Ewout Fernhout
    
    	WooCommerce Stripe Gateway
    		Version: 4.2.3
    		Author: WooCommerce
    
    	WooCommerce USPS Shipping
    		Version: 4.4.27
    		Author: WooCommerce
    
    	WordPress Backup & Security Plugin - BlogVault
    		Version: 1.88
    		Author: Backup by BlogVault
    
    	WP Maintenance Mode
    		Version: 2.2.4
    		Author: Designmodo
    
    	WP Overnight Sidekick
    		Version: 2.1.0
    		Author: Jeremiah Prummer, Ewout Fernhout, Michael Kluver
    
    	Yoast SEO: Local
    		Version: 11.6
    		Author: Team Yoast and Arjan Snaterse
    
    	Yoast SEO Premium
    		Version: 11.6
    		Author: Team Yoast
    
    == Must-Use Plugins ==
    	Support Dashboard Bootstrap
    		Version: 
    		Author: 
    
    == Log ==
    	: 
    Log: showing 16 of 162019-05-30 08:22:42 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '2.5.15',
      'to' => '2.5.16',
    )]
    2019-06-18 15:31:33 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor Pro',
      'from' => '2.5.5',
      'to' => '2.5.9',
    )]
    2019-07-02 07:10:31 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor Pro',
      'from' => '2.5.9',
      'to' => '2.5.10',
    )]
    2019-07-03 09:13:29 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor Pro',
      'from' => '2.5.10',
      'to' => '2.5.11',
    )]
    2019-07-10 06:55:50 [info] elementor::elementor_updater Started 
    2019-07-10 06:55:50 [info] Elementor/Upgrades - _v_2_6_0_fa4_migration_flag Start  
    2019-07-10 06:55:50 [info] Elementor/Upgrades - _v_2_6_0_fa4_migration_flag Finished 
    2019-07-10 06:55:50 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '2.5.16',
      'to' => '2.6.0',
    )]
    2019-07-10 06:55:50 [info] Elementor data updater process has been queued. [array (
      'plugin' => 'Elementor',
      'from' => '2.5.16',
      'to' => '2.6.0',
    )]
    2019-07-11 11:32:47 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor Pro',
      'from' => '2.5.11',
      'to' => '2.5.12',
    )]
    2019-07-12 10:02:51 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '2.6.0',
      'to' => '2.6.1',
    )]
    2019-07-12 15:59:51 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor Pro',
      'from' => '2.5.12',
      'to' => '2.5.13',
    )]
    2019-07-14 17:52:33 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '2.6.1',
      'to' => '2.6.2',
    )]
    2019-07-14 17:54:38 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor Pro',
      'from' => '2.5.13',
      'to' => '2.5.14',
    )]
    2019-07-18 06:32:43 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '2.6.2',
      'to' => '2.6.4',
    )]
    2019-07-19 08:00:19 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '2.6.4',
      'to' => '2.6.5',
    )]
    
    PHP: showing 4 of 4PHP: 2019-06-18 15:39:06 [notice X 1][/home/actnt397/public_html/wp-content/plugins/elementor-pro/modules/woocommerce/widgets/add-to-cart.php::130] Undefined index: post_id [array (
      'trace' => '
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ',
    )]
    PHP: 2019-06-19 05:17:52 [notice X 1][/home/actnt397/public_html/wp-content/plugins/elementor-pro/modules/posts/widgets/posts.php::31] Undefined index: posts_post_type [array (
      'trace' => '
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ',
    )]
    PHP: 2019-07-02 10:29:14 [notice X 17][/home/actnt397/public_html/wp-content/plugins/elementor-pro/plugin.php::332] Undefined property: Elementor\Editor::$notice_bar [array (
      'trace' => '
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ',
    )]
    PHP: 2019-07-10 11:20:33 [warning X 7][/home/actnt397/public_html/wp-content/plugins/elementor-pro/modules/woocommerce/classes/products-renderer.php::136] A non-numeric value encountered [array (
      'trace' => '
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ',
    )]
    
    JS: showing 8 of 8JS: 2019-06-19 12:08:13 [error X 1][https://www.actnt.com/wp-content/plugins/elementor/assets/js/editor.min.js:2:8507] Cannot read property \'select2\' of undefined 
    JS: 2019-07-03 18:27:26 [error X 1][https://www.actnt.com/wp-content/plugins/elementor/assets/js/editor.min.js:2:213050] Cannot read property \'html\' of undefined 
    JS: 2019-07-10 12:46:16 [error X 20][https://www.actnt.com/wp-admin/post.php?post=2475&action=elementor:7:34] elementor.helpers.renderIcon is not a function 
    JS: 2019-07-10 12:50:55 [error X 3][https://www.actnt.com/wp-content/plugins/elementor/assets/js/editor.min.js:2:245298] Elementor panel doesn\'t have page named \'historyPage\' 
    JS: 2019-07-10 12:51:03 [error X 26][https://www.actnt.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.6.0:7:49874] Cannot set property \'controls\' of undefined 
    JS: 2019-07-12 12:21:33 [error X 130][https://www.actnt.com/wp-content/plugins/elementor/assets/js/editor.min.js:2:72015] elementorCommon.helpers.firstLetterUppercase is not a function 
    JS: 2019-07-19 18:59:44 [error X 1][https://www.actnt.com/wp-content/plugins/elementor-pro/assets/js/editor.min.js:2:17745] Cannot read property \'children\' of undefined 
    JS: 2019-07-22 15:43:17 [error X 7][https://www.actnt.com/wp-content/plugins/elementor/assets/js/editor.min.js:7:14886] undefined is not an object (evaluating \'t.element\')

    I guess my replies are too long. I keep getting told:
    This post has been held for moderation by our automated system and will be manually reviewed by a moderator.

    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    Moderator note: You did a very large paste and the spam filters flagged it for review. Don’t take it personally, blame Akismet. 🙂

    I see you have the Code Snippets plugin. Any chance you have some custom code in there that is blowing things up?

    Tried loading it in a different browser? Firefox for some reason would display it for me sometimes when chrome would not. (The Elementor plugin page).

    Also load the page in Chrome and hit Ctrl+Shift+J (On the page that is having issues) and see if you’re receiving javascript errors related to the plugin.

    This is what I get when I load in Chrome and hit Ctrl+Shift+J

    JQMIGRATE: Migrate is installed, version 1.4.1
    editor.min.js:2 Uncaught ReferenceError: ElementorProConfig is not defined
    at N.d.onStart (editor.min.js:2)
    at Object._triggerMethod (backbone.marionette.min.js:22)
    at N.d.f.triggerMethod (backbone.marionette.min.js:22)
    at N.d.start (backbone.marionette.min.js:23)
    at Object.<anonymous> (editor.min.js:2)
    at n (editor.min.js:2)
    at editor.min.js:2
    at editor.min.js:2
    onStart @ editor.min.js:2
    (anonymous) @ backbone.marionette.min.js:22
    f.triggerMethod @ backbone.marionette.min.js:22
    start @ backbone.marionette.min.js:23
    (anonymous) @ editor.min.js:2
    n @ editor.min.js:2
    (anonymous) @ editor.min.js:2
    (anonymous) @ editor.min.js:2
    00
    Love using Elementor? Join our growing community of Elementor developers: https://github.com/elementor/elementor
    jquery-migrate.min.js:2 JQMIGRATE: Migrate is installed, version 1.4.1
    [Deprecation] Percentages row tracks and gutters for indefinite height grid containers will be resolved against the intrinsic height instead of being treated as auto and zero respectively. This change will happen in M70, around October 2018. See https://www.chromestatus.com/feature/6708326821789696 for more details.
    VM1337:9 Uncaught TypeError: elementor.helpers.renderIcon is not a function
    at eval (eval at s.template (load-scripts.php?c=0&load[]=underscore,jquery-core,jquery-migrate,backbone,shortcode,utils,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jqu&load[]=ery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable&ver=5.2.2:1), <anonymous>:9:36)
    at i (load-scripts.php?c=0&load[]=underscore,jquery-core,jquery-migrate,backbone,shortcode,utils,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jqu&load[]=ery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable&ver=5.2.2:1)
    at Object.render (backbone.marionette.min.js:22)
    at N.d._renderTemplate (backbone.marionette.min.js:23)
    at N.d.render (backbone.marionette.min.js:23)
    at N.d.render (editor.min.js:2)
    at N.d.render (load-scripts.php?c=0&load[]=underscore,jquery-core,jquery-migrate,backbone,shortcode,utils,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jqu&load[]=ery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable&ver=5.2.2:1)
    at N.d.renderChildView (backbone.marionette.min.js:22)
    at N.d._addChildView (backbone.marionette.min.js:22)
    at N.d.addChild (backbone.marionette.min.js:22)

    Here is the weird thing about this issue. Our IT support, elementor tech support & host can’t recreate this problem on their end. When we try it in staging, it seems to work fine but will not work on the live site. What can cause this only on our end?

    Hi rtwite,

    The fact that no one can reproduce this AND it works in staging, seems to point to something off on the live server.

    More precise, something on the server that changes, because you say that even on the live site it has worked perfectly before, then stopped working, then worked again for a while.

    When that happens, troubleshooting usually means comparing those two and find the differences. That difference will most likely be the culprit.

    I see you are on Siteground. There is/was a known issue with sg optimizer: https://wordpress.org/support/topic/elementor-and-sg-optimizer-conflict/ Did you rule that out?

    Then please figure at what is different on the staging ( also on Siteground I suppose? ).
    How did you migrate the staging to live? Could it be something went wrong there?

    Also is the live site on a CDN and if so is the Rocket Loader on in Cloudflare: https://docs.elementor.com/article/360-elementor-cloudflare-rocket-loader

    Hope this helps you find the culprit, I know these things can be a pain!

    Annie

    Oh, and you mentioned you tried everything, does that mean you disbled all other plugins and changed theme to see if the issue is gone then?

    We don’t use SG optimizer. Rocket Loader is not turned on in Cloudfare. I used Health Check & Troubleshooting plugin and disable all the plugins except for Elementor and it still didn’t work. Switched to Twenty Nineteen theme and it seemed to work ok.

    Ok, so those are ruled out.
    After disabling all plugins, did you clear ALL cache?
    Meaning cache plugin in wordpress ( if any ) cache flushed on Cloudflare? Cache cleared in browser?

    So it worked with another theme!
    I notice you have lots of custom code, did you disable that too and might there be a child theme active of Generate Press that also has custom code in it?

    That might explain why it works when another theme is active, because that custom code is in the child theme..?

    • This reply was modified 3 months, 3 weeks ago by  LogoLogics.
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