Title: Registration Stuck
Last modified: January 3, 2024

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# Registration Stuck

 *  Resolved [billcpr](https://wordpress.org/support/users/billcpr/)
 * (@billcpr)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/registration-stuck-2/)
 * Received complaints that users are unable to register. Tested it out. I completed
   the Registration form on several classes. It looks like it is continuously processing.
   However, if I stop it by using the back page arrow, I find the registration was
   accepted in WordPress Registrations. No confirmation email is sent. I looked 
   in your forum for answers. I saw one answer/fix on a theme from 2+ years ago.
   It is not the theme I am using. I am using Minamaze. There is an update available,
   but I have chosen not to update. Doesn’t appear to be necessary to do. I also
   am not the original creator of this site, so I am not familiar with all possible
   customizations.
 * Events Pro Calendar is showing an expired license, however the license has been
   renewed. Could that be the problem?
 * Thank you for you assistance. Looking forward to your response.
 * Happy New Year!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fregistration-stuck-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [roundupwp](https://wordpress.org/support/users/roundupwp/)
 * (@roundupwp)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/registration-stuck-2/#post-17316086)
 * Sorry for the issue here!
   I just tested a registration. It seems there is a 500
   internal error with the AJAX call that submits the form.What this means is that
   the form is able to submit to your site successfully, but before the code to 
   process the data completes there is an error.You could either contact your host
   to get PHP error logs or install a plugin like query monitor to see what error
   occurs:[https://wordpress.org/plugins/query-monitor/](https://wordpress.org/plugins/query-monitor/)
   Though this may require some knowledge of using the network tab and browser tools
   to see what the error is.I can help you troubleshoot further if you contact us
   on our website with the error information:[https://roundupwp.com/support/](https://roundupwp.com/support/)
   Thanks!– Craig
 *  Plugin Author [roundupwp](https://wordpress.org/support/users/roundupwp/)
 * (@roundupwp)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/registration-stuck-2/#post-17371198)
 * I haven’t heard back in awhile so I’ll mark this resolved. Please let me know
   if you need more help though!
   – Craig

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Registration Stuck’ is closed to new replies.

 * ![](https://ps.w.org/registrations-for-the-events-calendar/assets/icon-256x256.
   png?rev=3518819)
 * [Registrations for the Events Calendar - Event Registration Plugin](https://wordpress.org/plugins/registrations-for-the-events-calendar/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/registrations-for-the-events-calendar/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/registrations-for-the-events-calendar/)
 * [Active Topics](https://wordpress.org/support/plugin/registrations-for-the-events-calendar/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/registrations-for-the-events-calendar/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/registrations-for-the-events-calendar/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [roundupwp](https://wordpress.org/support/users/roundupwp/)
 * Last activity: [2 years, 4 months ago](https://wordpress.org/support/topic/registration-stuck-2/#post-17371198)
 * Status: resolved