Support » Networking WordPress » Registration not Working

  • Resolved yourbizcafe



    I am new here on the forum. I went to my website here And tried to test the registration form here However, when I go to my admin panel I don’t see test user or the test user email confirmation.

    My site is a BuddyPress Multisite. Is there anyway that I can trouble shoot this problem? I already tried deactivation some plugins to see if they were the problem.

    Your Help would be appreciated.


Viewing 12 replies - 1 through 12 (of 12 total)
  • Moderator Ipstenu (Mika Epstein)


    🏳️‍🌈 Halfelf Rogue & Plugin Review Team Rep

    Did you get the email that says your account was made?

    nope. Which has me confused because the website says thank you for creating and account…or something to that effect. Then tells you to check your email to confirm.

    Moderator Ipstenu (Mika Epstein)


    🏳️‍🌈 Halfelf Rogue & Plugin Review Team Rep

    Okay, so that’s the problem 🙂 Check your server logs to see if the email was sent at all.

    The email was not sent at all. And I dont even see the test member as pending. I am totally lost here.

    Moderator Ipstenu (Mika Epstein)


    🏳️‍🌈 Halfelf Rogue & Plugin Review Team Rep

    By ‘pending’ do you mean you looked in the database?

    No I didn’t look in the database. But, in the admin panel at WordPress I didn’t see a user who didn’t confirm yet. Also, I didn’t see an email to me saying that there is a new registration. The registration was working before.

    Moderator Ipstenu (Mika Epstein)


    🏳️‍🌈 Halfelf Rogue & Plugin Review Team Rep

    Okay you never see a user who doesn’t confirm until they confirm 🙂

    You say it used to work. What changed?

    Okay. But I have no Idea why its not working now. I have no idea. I even tried change my SMTP Plugin as well. I am trying to see which plugin is giving me problems. do you think that would work?

    Patrick Nommensen


    Multisite Master

    I just tried registering on your site and also didn’t get the confirmation email.

    Some hosting providers have very strict limitations, and sometimes disable, email being sent by applications. It’s not uncommon for a provider to block port 25, 465, 587, etc, to prevent external SMTP servers from sending mail. I’d ask your hosting provider about this.

    Moderator Ipstenu (Mika Epstein)


    🏳️‍🌈 Halfelf Rogue & Plugin Review Team Rep

    We know you don’t know 🙂 The reason I asked “what changed” was to (hopefully) make you think of what changed, ANYTHING, from when it worked to now 🙂

    Did you add a plugin? Did you upgrade something? Etc etc. Just try to think about that.

    Ipstenu (Mika Epstein)

    Thank you….i see what you are saying. I installed WPMU Dev dashboard. Which i eliminated. Then i started eliminating plugins. I even upgraded WordPress itself to the latest version.

    Patrick… I will talk to my provider. I even tried to use gmail for the SMTP plugin and when I send a test it fails. So i take your advice.


    I spoke to my host and this is what he ( support guy) said

    Please note that a major requirement is that you will have to set either the “TO”(recipient e-mail address) or the “FROM”(sender e-mail address) header of your e-mail form to be an operational e-mail address created with your account with us.
    PHP mail() function is properly operational on our servers.
    I can see that the main email address in General settings of the script is set with the domain: Although this is so, if you are using some additional plugins for registrations you should revise the plugin options and make sure that From address is set with your domain as well.

    There are also some rare cases when WordPress script requires an address: wordpress@host to be created, where “host” should be replaced with the actual domain or subdomain name which the WordPress script is installed for. In your case you can try also to create and forward it to your main address:, thus you would monitor only your address.
    If there is anything else we can help with, feel free to write.

    So i followed their instructions and it works.


    Your Biz Cafe.

Viewing 12 replies - 1 through 12 (of 12 total)
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