Support » Plugin: WP Mail SMTP by WPForms » Registration Mails are not sent when installed

  • manni65929


    When the basic or the pro versions are installed, registration confirmation mails are NOT received – not even as spam. To manage subscriptions to a newsletter, the plugin in not needed.

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  • Plugin Support Dake


    Hi @manni65929,

    Thank you for taking the time to leave us a review and we are sorry to hear that you are experiencing issues with registration confirmation emails not being sent/received.

    That really is strange, because based on your review, I assume your other emails are being sent successfully. It’s especially strange since you mentioned that the issue is occurring on both the Lite and Pro version of WP Mail SMTP.

    The first thing that comes to mind (if you are using the Pro version) is to check your email logs to see if those registration emails are being sent from your website and if any errors are being reported within the log.

    In case it helps you can find more details on email logs here: email logs.

      Pro/Lite Support

    We would really like to investigate this issue and provide you with an ideal solution or clarification.

    Please note that if you have an active WP Mail SMTP license, you can reach out to our support team via your WP Mail SMTP account.

    Otherwise, you can use the WP Mail SMTP support forum where we provide limited complimentary support.

    Again, we apologize for any inconvenience, but I do hope you’ll reach out to us so that we can assist you with getting this sorted.

    Thank you.

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