Title: Registration issues
Last modified: February 1, 2020

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# Registration issues

 *  Resolved [meandron](https://wordpress.org/support/users/meandron/)
 * (@meandron)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/registration-issues-9/)
 * Hi Franky!
 * First of all: Thank you very much for this outstanding plugin! I’m just adjusting
   it to my page’s needs and its powerfulness is quite impressive!
 * Having created my first registration form for an event I set “confirmation mandatory”
   option for, I came across the following two issues:
 * 1) I set option: “Allow only one booking per email” to true. However, if I try
   to register with the same email address, I receive the message “Duplicate email”–
   but the corresponding registration mail (unconfirmed booking) and the mail to
   the contact person is sent nevertheless. Did I maybe misconfigure anything?
 * 2) After pressing submit, the page does not scroll up to the message box stating“
   registration received” (my form is quite huge). It just scrolls up a little bit
   so that a user cannot see what just happend.
    However, if I don’t enter the CAPTCHA
   code (last input field) and press “submit”, the page is scrolled up that far 
   the user can see the corresponding warning “code not entered”. Anything I can
   do about it?
 * Please note: I’m German, i.e. the messages may be different than stated, but 
   I hope you can get the point :-)!
 * Thank you – and everybody who could help – in advance!

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Franky](https://wordpress.org/support/users/liedekef/)
 * (@liedekef)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/registration-issues-9/#post-12389172)
 * The first one is a bug, this fixes it:
    [https://plugins.trac.wordpress.org/changeset/2237036/](https://plugins.trac.wordpress.org/changeset/2237036/)
 * I can’t reproduce the second one here …
 *  Thread Starter [meandron](https://wordpress.org/support/users/meandron/)
 * (@meandron)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/registration-issues-9/#post-12389238)
 * Thank you for your answer!
 * Regarding 2):
    -> Am I right that after the click on “submit” the page shall 
   scroll up automatically?
 * What happens after the click is that the submit button gets replaced by a spinning
   wheel and all the form content is gone. When I manually scroll up, I can see 
   the corresponding message.
 *  Plugin Author [Franky](https://wordpress.org/support/users/liedekef/)
 * (@liedekef)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/registration-issues-9/#post-12389244)
 * It should scroll up automatically to show the message. If you can demonstrate
   it to me somehow …
 *  Thread Starter [meandron](https://wordpress.org/support/users/meandron/)
 * (@meandron)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/registration-issues-9/#post-12389373)
 * Just sent you additional information to your e-dynamics email address.
    Of course
   I will share the solution once we get there :-)!
 * EDIT:
    This is what i get in the “Console” log of my browser after clicking “
   submit”:
 *     ```
       Uncaught ReferenceError: form is not defined
           at Object.<anonymous> (eme.js?ver=2.1.58:293)
           at i (jquery.js?ver=1.12.4-wp:2)
           at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4-wp:2)
           at x (jquery.js?ver=1.12.4-wp:4)
           at XMLHttpRequest.c (jquery.js?ver=1.12.4-wp:4)
       ```
   
    -  This reply was modified 6 years, 3 months ago by [meandron](https://wordpress.org/support/users/meandron/).
    -  This reply was modified 6 years, 3 months ago by [meandron](https://wordpress.org/support/users/meandron/).
    -  This reply was modified 6 years, 3 months ago by [meandron](https://wordpress.org/support/users/meandron/).
 *  Thread Starter [meandron](https://wordpress.org/support/users/meandron/)
 * (@meandron)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/registration-issues-9/#post-12390984)
 * 2) Turned out being a bug that had already been fixed with version 2.1.59 (I 
   had 2.1.58).
 * Thank you very much Franky for your outstanding support!
 *  Plugin Author [Franky](https://wordpress.org/support/users/liedekef/)
 * (@liedekef)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/registration-issues-9/#post-12390985)
 * No problem, glad it all works now.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Registration issues’ is closed to new replies.

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 * 6 replies
 * 2 participants
 * Last reply from: [Franky](https://wordpress.org/support/users/liedekef/)
 * Last activity: [6 years, 3 months ago](https://wordpress.org/support/topic/registration-issues-9/#post-12390985)
 * Status: resolved