• Resolved fabbaf

    (@fabbaf)


    I have some problems with the registration form builder. Sometimes, when I create a new item, it doesn’t save the items. If I create multiple single checkbox items, add them to the form, save the form and reload the page. The items are gone.

    ## Site/Server Info ##
    WordPress Version: 6.9
    PHP Version: 8.4.3
    Server Software: LiteSpeed
    MySQL Version: 11.8.3
    Active Theme: Twenty Twenty-Five
    Site URL: --
    Multisite: No


    ## Active Plugins ##
    Duplicator: 1.5.14
    Event Genius: 1.4
    Limit Login Attempts Reloaded: 2.26.27
    WP Super Cache: 3.0.3


    ## Event Information ##
    Next Event: No upcoming events scheduled
    Total Events: 0
    Total Registrations: 0


    ## Settings ##
    preserve_data: enabled
    start_of_the_week: monday
    full_date_format: custom
    full_date_format_custom: j. F Y
    date_summary_format: custom
    date_summary_format_custom: j.n.Y
    registration_timeline_format: custom
    registration_timeline_format_custom: j.n.Y, G:i Uhr
    time_format: custom
    time_format_custom: G:i Uhr
    email_from_address_custom: disabled
    email_from_address: Valid email address | Domain does not match site domain
    event_template: custom
    show_export_options: disabled
    single_event_elements: Array
    (
    [0] => title
    [1] => featured_image
    [2] => date
    [3] => locations
    [4] => about_details
    [5] => capacity
    )

    color_theme: light
    currency_symbol: €
    cost_display: {amount} {symbol}
    allow_registration: enabled
    capacity: 99
    capacity_unlimited: disabled
    open_type: immediate
    relative_open_offset: 0
    relative_open_offset_type: hours
    close_type: relative
    relative_close_offset: 1
    relative_close_offset_type: days
    prevent_duplicate_emails: enabled
    show_attendee_list: disabled
    who_can_see_attendee_list: everyone
    allow_cancellation: enabled
    cancellation_close_type: same
    cancellation_relative_close_offset: 0
    cancellation_relative_close_offset_type: hours
    date_and_time_text: Datum und Uhrzeit
    locations_text: Veranstaltungsorte
    about_event_text: Über das Brevet
    about_organizer_text: Über den Veranstalter
    tags_text: Tags
    categories_text: Kategorien
    add_to_calendar_text: Zum Kalender hinzufügen
    see_map_text: Karte anzeigen
    learn_more_text: Weitere Informationen
    registration_capacity_text: {remaining} Plätze verfügbar
    registration_capacity_text_singular: {remaining} Platz verfügbar
    registration_capacity_text_short: {remaining}/{capacity}
    registration_not_open_text: Die Anmeldung beginnt am {open-date}.
    registration_not_open_text_short: Anmeldung beginnt am {open-date}
    registration_closed_text: Die Anmeldung für das Brevet ist geschlossen.
    registration_closed_text_short: Anmeldung ist geschlossen
    registration_filled_text: Die Plätze für das Brevet sind ausgebucht.
    registration_filled_text_short: Brevet ausgebucht
    already_registered: Bereits angemeldet?
    cancel_request_instructions: Wenn du deine Anmeldung stornieren möchtest, gebe bitte unten die E-Mail-Adresse ein, mit der du dich angemeldet hast. Du erhältst eine E-Mail mit weiteren Anweisungen.
    cancel_request_field_label: E-Mail eingeben
    cancel_request_submit_button_text: Absenden
    cancel_request_success_message: Bitte überprüfe deinen Mail-Posteingang für weitere Anweisungen.
    cancel_button_text: Meine Anmeldung stornieren
    cancel_success_message: Deine Anmeldung für das Brevet {event-title} am {start-date} wurde erfolgreich storniert.
    cancel_confirm_button_text: Bestätigen
    cancel_none_found_message: Keine Eintrag gefunden. Diese Anmeldung wurde möglicherweise bereits gelöscht.
    cancel_confirm_needed_message: Bestätige deine Stornierung für das Brevet {event-title} am {start-date}, indem du auf den Button unten klickst.
    cancel_no_results: Kein Eintrag gefunden. Bitte überprüfe, ob dies die E-Mail-Adresse ist, mit der du dich registriert hast.


    ## Debug Log ##
    Log Entries: No log entries found.


    ## Cron Events ##
    evge_cleanup_orphaned_records:
    Next Run: 2026-01-07 01:09:05
    Hours Until: 11.1 hours
    Schedule: twicedaily

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support geniusphil

    (@geniusphil)

    Hey fabbaf,

    I apologize for the trouble,

    I’m wondering if there is some error occurring that is preventing the form from updating. Can you install this plugin and see if it detects any errors?

    https://wordpress.org/plugins/query-monitor/

    I tried replicating the trouble but couldn’t. Do you any details about the types of fields that seem to save and the ones that don’t?

    Thread Starter fabbaf

    (@fabbaf)

    I don’t see no errors using Query Monitor or don’t know where to look.

    If I create a new field using “Single Checkbox”, add it to the form, then create another new field using “Single Checkbox”, add it to the form, the content of the last field gets duplicated. The first single checkbox is not visible in the form anymore.

    I cannot use the arrow to add the first single checkbox to the form.

    If I save the form, and reload the page, both single checkboxes are gone. And a new field appears.

    Plugin Support geniusphil

    (@geniusphil)

    Hmm I might need to dig deeper on this one. Would you be willing to contact me on the website?

    https://wpeventgenius.com/support/

    I may have to create some custom code and help you update in order to see what the issue might be.

    Thread Starter fabbaf

    (@fabbaf)

    Done!

    Plugin Support geniusphil

    (@geniusphil)

    I believe this issue is fixed as of version 1.5. Either way I will follow up with you on our website if more help is needed!

    Thread Starter fabbaf

    (@fabbaf)

    Yes, fixed. Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)

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