Registration Fails (every time)

  • Resolved Chris O’Connor

    (@vernon-seo)


    6 years, 7 months ago

    Hi – I’m trying to set up the BruteGuard plugin on one of my domains. I entered a valid email address com and clicked on the ‘Get Protected’ button. All I get is a message saying ‘There was an error processing your request!’. It is a real email address (a forwarder) and I copied and pasted the email address to make sure there are no typos.

    I then went to your website and tried to send you a message via the contact form on your site. I entered the message, ticked the ‘I am human’ box, then clicked send. All I get is a message saying ‘There was an error trying to send your message. Please try again later.’

    I like the idea of this plugin, but at the moment it just does not work (and neither does your web site). Any chance you can fix it? It’s a great idea for a plugin and I’d love to use it.

    Thanks

    Chris

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author EverPress

    (@everpress)

    6 years, 7 months ago

    Hi Chris!

    Our server is up and running. Maybe it was a temporary downtime so please try again!

    Please let us know if you have further questions. I’m happy to investigate.

    Best Regards,
    Xaver

    Thread Starter Chris O’Connor

    (@vernon-seo)

    6 years, 7 months ago

    Just tried it. Still got exactly the same problem.

    Plugin Author EverPress

    (@everpress)

    6 years, 7 months ago

    Hi!

    Please register here and provide us login details so we can take a look into this.

    Thanks!

    Thread Starter Chris O’Connor

    (@vernon-seo)

    6 years, 7 months ago

    I tried to register using the link you provided. I never received the email containing the password. I left it a few minutes and then used the ‘forgotten password’ option. Still never received an email from your site.

    NOTE – the email I’m using to register on your site is a completely different email address from the one I used when trying to register the plugin after I installed it. I get dozens of emails arriving at this address every day (including today). And yes, I checked spam as well. The issue definitely isn’t with my email address. There seems to be a serious issue with registering anything on your site, whether through the plugin, or directly at your site.

    Thread Starter Chris O’Connor

    (@vernon-seo)

    6 years, 7 months ago

    You seem to have marked this problem as resolved. As I still have the exact same issues that I had when I opened the ticket how can this be resolved? The plugin doesn’t work and neither does the registration on your website!

    If you think that this is resolved then I’m happy to leave a review based on my experience of using the plugin.

    Plugin Author EverPress

    (@everpress)

    6 years, 7 months ago

    Hey Chris!

    You’re right, this is not resolved. I thought we can move this conversation over to our support area but since you had some problems signing up I ask you to contact us here: https://bruteguard.co/contact/

    We really like to get this sorted.

    Thanks!

    Plugin Author EverPress

    (@everpress)

    6 years, 7 months ago

    Hey There,

    This should be resolved now.

Viewing 7 replies - 1 through 7 (of 7 total)
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