Title: Registration error
Last modified: November 6, 2022

---

# Registration error

 *  Resolved [inscriptionweb](https://wordpress.org/support/users/inscriptionweb/)
 * (@inscriptionweb)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/registration-error-27/)
 * Hello,
    For some time now I have had a problem with the subscription to a newsletter.
   The system returns me “An error occurred while processing the request, please
   try again later.” I have redone my form, but it does not change anything. Do 
   you have a solution? Thank you for your help.
 * Sincerely
    Serge
 * All plugins and themes are up to date
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fregistration-error-27%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Dani F. a11n](https://wordpress.org/support/users/danielinhou/)
 * (@danielinhou)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/registration-error-27/#post-16179335)
 * Hi there [@inscriptionweb](https://wordpress.org/support/users/inscriptionweb/)
   👋🏽!
 * Thank you for reaching out to MailPoet Support!
 * > For some time now I have had a problem with the subscription to a newsletter.
   > The system returns me “An error occurred while processing the request, please
   > try again later.”
 * Sure thing, if you’re seeing this error message when using a MailPoet 3 version
   higher than 3.60.4, it means the subscription form is not working as expected
   because your website is using an older jQuery version.
 * We recommend using jQuery 3.6.0 and we only support 2.2.4+ or 1.12.4+, so you’ll
   need to update the jQuery version for your website in order to get it fixed. 
   Alternatively, you can roll back to an older version of MailPoet 3 (not recommended).
 * If you’re using a recent version of jQuery and the error persists, it could be
   that you have ModSecurity enabled and it’s blocking the requests coming from 
   our form. In this case, we recommend contacting your hosting support to see if
   ModSecruity is enabled and if you can disable it for the page where the form 
   is placed.
 * Cheers!
 *  Thread Starter [inscriptionweb](https://wordpress.org/support/users/inscriptionweb/)
 * (@inscriptionweb)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/registration-error-27/#post-16205796)
 * Hello,
    Thank you for your help. I have taken the necessary steps to update the
   jQuery version. Unfortunately it didn’t work. I changed my theme and it worked.
   I think there is a compatibility problem with the Astra theme.
 * Thanks again for your help.
 * Sincerely
    Serge

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Registration error’ is closed to new replies.

 * ![](https://ps.w.org/mailpoet/assets/icon-256x256.png?rev=3284564)
 * [MailPoet - Newsletters, Email Marketing, and Automation](https://wordpress.org/plugins/mailpoet/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mailpoet/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mailpoet/)
 * [Active Topics](https://wordpress.org/support/plugin/mailpoet/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mailpoet/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mailpoet/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [inscriptionweb](https://wordpress.org/support/users/inscriptionweb/)
 * Last activity: [3 years, 5 months ago](https://wordpress.org/support/topic/registration-error-27/#post-16205796)
 * Status: resolved