Title: Registration Error
Last modified: September 1, 2016

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# Registration Error

 *  Resolved [torweb](https://wordpress.org/support/users/torweb/)
 * (@torweb)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/registration-error-11/)
 * I just downloaded the plugin and the campaign monitor add on. Things were working
   great, but now I’m having a problem where a new registration returns errors that
   the user name and email address have already been used. I’ve gone into the WordPress
   user admin and made sure that there wasn’t data for a registrant, but when I 
   add a new one I get that message. It does add it to the user database but gives
   me those error messages. Is there some database table/field I can manually clear
   out?
 * This problem started when I tried to activate the second email verification, 
   which I turned off.
 * [https://wordpress.org/plugins/profile-builder/](https://wordpress.org/plugins/profile-builder/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Teodor Cosofret](https://wordpress.org/support/users/teodor-cosofret/)
 * (@teodor-cosofret)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/registration-error-11/#post-7576785)
 * Hi,
 * Thank you for reaching out to us.
 * Since you are using a premium add-on please submit a [Support Ticket](https://www.cozmoslabs.com/support/).
   We are not allowed to offer support for paid plugins on these free forums.
 * I will wait for your ticket and we will continue our conversation there.
 * I will mark this thread as resolved.
 * Best regards,
 *  [mattox3](https://wordpress.org/support/users/mattox3/)
 * (@mattox3)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/registration-error-11/#post-8282957)
 * I’ve got exact same problem and my plugin is not premium. What’s the solution?

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Registration Error’ is closed to new replies.

 * ![](https://ps.w.org/profile-builder/assets/icon-256x256.png?rev=2961144)
 * [User Profile Builder - Beautiful User Registration Forms, User Profiles & User Role Editor](https://wordpress.org/plugins/profile-builder/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/profile-builder/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/profile-builder/)
 * [Active Topics](https://wordpress.org/support/plugin/profile-builder/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/profile-builder/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/profile-builder/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [mattox3](https://wordpress.org/support/users/mattox3/)
 * Last activity: [9 years, 8 months ago](https://wordpress.org/support/topic/registration-error-11/#post-8282957)
 * Status: resolved