Support » Plugin: WooCommerce » Registration does not work anymore

  • Resolved flo1982

    (@flo1982)


    Hello,

    the Login/Registration button changed the design. When I click on “Registration” I still see the Login fields. Under the Login fields I see the link “Register now!” but this link does not work.
    In former timer there was a two side form for Login and Registration.

    I enabled that everyone can register.

    Before it I created a separate registration page, but that did not work. Therefore I deleted this method.

    Can somebody help me ?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support gabrielfuentes

    (@gabrielfuentes)

    Hi there đź‘‹

    This kind of problem is usually caused by a conflict with your theme or with another plugin.
     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Before you start

    1. First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
    2. Second, I would suggest installing a plugin called Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without affecting your current site visitors.

    I hope this helps! 🙂

    Thread Starter flo1982

    (@flo1982)

    Hello,

    I found out that it has something to do with the theme. I changed to another theme and the Login and registration forms were next to each other.

    What would be the next step to resolve the problem in my theme ?

    Kind regards,

    Plugin Support gabrielfuentes

    (@gabrielfuentes)

    Hi @flo1982

    In this case, you need to reach out to your theme’s developers for a solution so that they can provide you more insight or a fix for this issue.

    Cheers! 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
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