Support » Plugin: Event Espresso Lite - Event Management and Registration System » Registration Confirmation Email does not work

  • A good plugin, but it fails to send out registration confirmation email in free version, but I don’t know why.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Lorenzo Orlando Caum

    (@lorenzocaum)

    Hi Ginychin,

    The local email server may be having trouble sending out emails.

    Are you able to receive regular emails from WordPress (e.g. new user emails or password resets)?

    If not, then a free transactional email service can help as it will take over sending emails from the local email server.

    We have a list of several options here: https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

    Please let us know if this helps!


    Lorenzo

    Plugin Author sethshoultes

    (@sethshoultes)

    Hi there,

    The free version should send confirmation emails. However, there is a myriad of issues that could prevent the emails from actually sending from your server or even reaching your inbox.

    Here are some things to look into:

    • Does the name of your organization have any special characters in the name (e.g commas, quotes, registered symbol)?
    • Is there anything in your spam / junk mail folder?
    • Can you setup the Email log plugin? It logs each time an email goes out:

      https://wordpress.org/plugins/email-log/

      You can search for it through the Add New screen for Plugins in your WP dashboard and then install it.

      Then please try another registration and then check the log to see if there is a record of the email notification going out.

    • Worst case scenario, it’s an issue with your email server. So you may have to try setting up a free transactional email service like Sendgrid.

      There is a step by step guide here:

      https://gist.github.com/lorenzocaum/4677f472b012a5a88630

    • This reply was modified 2 years, 8 months ago by  sethshoultes. Reason: Removed details regarding EE4 (message activity)
Viewing 2 replies - 1 through 2 (of 2 total)
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