• Resolved spalders

    (@spalders)


    Hi – users are reporting getting the ‘registration access blocked’ message when they try and request a password reset and sometimes when they are registering. https://snipboard.io/t1iwG5.jpg
    This has only started happening in the last few days and we haven’t made any changes to anything as far as I’m aware.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Anonymous User

    (@anonymized-5837566)

    I could be wrong, but that doesn’t appear to be Stop Spammers that’s blocking.

    Can you check the following please:

    1. Do you have any other security/anti-spam plugins installed?

    2. In your main WP admin settings, is Settings > General > Membership > Anyone can register checked?

    3. Under Stop Spammers > Challenge & Block > Access Blocked Message is the exact message “Registration Access Blocked”?

    Thread Starter spalders

    (@spalders)

    Hi Bryan – thank you for the quick response! I’ll double check re the first your point, but it’s a yes to your second question and a no to your third one. What made me think it was like to be Stop Spammers was because when I searched for “Registration Access Blocked” I got this https://snipboard.io/3dyUHk.jpg from this page https://github.com/Trumani/stop-spammers/blob/master/stop-spammer-registrations-new.php

    Anonymous User

    (@anonymized-5837566)

    Hmm, I’m not totally sure why we’re handling this error this way, but what you’ll want to do is go to:

    Stop Spammers > Protection Options > Validate Requests

    and toggle off the “Check for Periods” option.

    Thread Starter spalders

    (@spalders)

    Hi Bryan – this would make sense as the users reporting this issue had more than one period after the @ symbol, however I already had this toggled off as multiple periods is very common within our sector.

    Anonymous User

    (@anonymized-5837566)

    Hmm, I’m going to have to check with the team on this…

    Anonymous User

    (@anonymized-5837566)

    Fixed.

    We need to fix a few other things before pushing the update, but should be within the next few days.

Viewing 6 replies - 1 through 6 (of 6 total)

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