[resolved] registering before paying (33 posts)

  1. caspergrimaldi
    Posted 2 years ago #

    Users are asked for the basic registration before paying. Their account is created even though they haven't paid.
    why is that?



  2. The Membership plugin creates the account, and then restricts access to your content based on the rules that you have specified.


  3. caspergrimaldi
    Posted 2 years ago #

    Yes, I get that. But the rules are applied depending on payment.
    If someone hasn't paid, he shouldn't have access to the pages I selected.

  4. caspergrimaldi
    Posted 2 years ago #

    It also looks like anyone who's joining at the moment is given the old subscription and level, which are now inactive. I don't understand why.

  5. tom.eagles
    Posted 2 years ago #


    Hi there just tried testing your site but can't get past the registration page when i fill out the form and submit it it just reloads the page

  6. WPMU DEV - Your WordPress Team
    WPMU DEV Support Staff
    Plugin Author

    Posted 2 years ago #

    Hey there.

    Do you have a "Stranger" level set, this is the Access level that restricts anyone who does not have a subscription. That includes anonymous users.

    If not, you will need to get that set up as well.

    Admin --> Membership --> Options

    Once that level is set it will restrict access to anyone not on the other levels.

    I hope this helps. :)

  7. caspergrimaldi
    Posted 2 years ago #

    Yes, I set up the stranger access.
    The problem is as soon as they sign up they are, at the moment, set up as full membership with admin access too. Really bad obviously.

    @tom, i haven't had that problem in ages. It happens when I try to register via the bp registration URL/register, however I'm not using that in the "join" page. Just the normal WP one.

  8. caspergrimaldi
    Posted 2 years ago #

    Indeed, I just tried to sign up again. And I keep being sent back to the same page with the remark "please make sure you filled up the email area" Which I have done with correct email. But it won't accept it or any other email. Very weird because I have done no modifications whatsoever from yesterday when it worked fine.

  9. Hello again @caspergrimaldi,
    I just tried registering for an account on your site using the link you provided and I still can't register.
    Did you find out what's causing this?

  10. caspergrimaldi
    Posted 2 years ago #

    no, and have no idea because as I said above, I didn't touch anything, didn't add anything since the last time someone registered and it wad fine.

  11. ellbristow
    WPMU DEV Support Staff
    Posted 2 years ago #

    If you can fix the sign-up issue (try disabling plugins until you find which one might be preventing sign-up), we can offer more assistance.

    I think your issue is just configuration (as suggested above). You just need to setup the default level assigned to people who haven't chosen a paid package yet.

  12. caspergrimaldi
    Posted 2 years ago #

    Found what the problem was.
    I realized that buddypress did not show the email entered during registration, in the profile. So in the "profile fields" section, I added a required email field. I just took it out and now sign up works again.

    However the problem of registering working before paying is still here. And users are still straight as admins with committee level, which have both been disabled for days.

    As also mentioned above I have already set the default level for strangers. If there is a section for people who are registered but haven't paid, then I can't find it.

  13. caspergrimaldi
    Posted 1 year ago #

    Once users have joined, is there a way to make the "join" page disappear?

  14. ellbristow
    WPMU DEV Support Staff
    Posted 1 year ago #

    Sure... you can add a rule to the membership level they signed up for that protects the page/menu option so that it gets hidden.

    I just tried a sign up on your site and here's what I got:

    > WordPress account created, no subscription created or payment sent
    > I can log in, but am NOT an admin
    > I have committee membership

    The committee membership thing is just a matter of settings. I'm guessing you have set the option to assign Committee Membership to free members, so as soon as someone signs up they are given this subscription package.

    If you change this setting to None, or perhaps create a new subscription package called FREE you can avoid this accidental assigning of members access to those who have not paid.

  15. caspergrimaldi
    Posted 1 year ago #

    Sorry I should have said : for the gateway, it is set up as admin.

    And no, I have set up "visitors" for strangers settings and "none" to "use subscription". It has been like this for days.

    it used to be, before that, committee and free (instead of none), however, as mentioned above, I disabled that before I opened this topic.

    in regards to the hiding of the "join" page, yes, that's the first thing that came up to my mind, excluding it. However it didn't work.
    HOWEVER, I just realized that it was probably because everyone was signed up as committee (who are allowed access to it). Just tried the "view site as ..." and it worked. So one problem solved.

  16. ellbristow
    WPMU DEV Support Staff
    Posted 1 year ago #

    Hi @caspergrimaldi,

    I'm not sure quite what's happening here... is there any chance I can get some screenshots of your settings so I can check things over on my test site?

    I'd need to be able to see the settings pages and the set up for the levels and subscription packages. I realise that will be a lot of screenshots... but it's tricky for us to know what's going on just by reading your forum posts.

  17. caspergrimaldi
    Posted 1 year ago #

    I understand that.
    Would it be easier if I just gave you an admin access to the back end?

  18. caspergrimaldi
    Posted 1 year ago #

    Today I discovered something. I was trying to move a "committee" subscription to a "paid member" one but although no refusal message, it just won't take the change. Why is that?

    And while I was trying to do that, I did manage to change the gateway of that member from admin to paypal express (which is the only active gateway anyway). In the field "where to move from" it was written "admin (default gateway)". This could be the source of the problem. But I can't find anywhere where to change the default gateway.

    I need more subscriptions/levels and am about to buy the full version of the plugin but before I do that, I really need to make sure those problems can be solved/controlled.

  19. Hello again @caspergrimaldi,
    If a memebr is manually assigned to a subsription plan then they don't go though the payment process and this is why the "admin" payment gateway appears. It's just a way to differentiate the members that were manually added vs the ones that actually went through PayPal.

  20. caspergrimaldi
    Posted 1 year ago #

    I see.
    What about the rest of the problems? You haven't told me if it would help for me to give you an admin access so it's easier for you to see the settings.

  21. caspergrimaldi
    Posted 1 year ago #

    Oh and how about the answer to why i can't change the subscription or level to current members please?

  22. Mike
    WPMU DEV Support Staff
    Posted 1 year ago #

    Hi @caspergrimaldi

    I'm afraid we can't login to your site and help you via these forums.

    That level of support is available to paying members of WPMU DEV though.

    As for changing access levels for current members, that can be done.

    Go to Membership > All Members. Hover over a member and then click 'Add' under subscription or membership level and add whatever you like.


  23. caspergrimaldi
    Posted 1 year ago #

    Add adds a subscription, it doesn't cancel the other one. I want to drop the subscription but it won't let me.

    i tried to buy plugin but had payment issues. Emailed billing department.

    I really hope this can be fixed once I've bought it cause if not, I'll be very disappointed. Already am to be honest. It really shouldn't be THAT complicated and THAT long to deal with.

  24. ellbristow
    WPMU DEV Support Staff
    Posted 1 year ago #

    Hey @caspergrimaldi,

    To move a member from one package to another, use the move link. On the page that loads, leave the top dropdown box alone, and select in the bottom drop-down the package you want to move them to, then click save.

  25. caspergrimaldi
    Posted 1 year ago #

    Nope it doesn't work.

  26. ellbristow
    WPMU DEV Support Staff
    Posted 1 year ago #

    Hmmm... that surprises me. Are you sure you id exactly as I said? I did it wrong myself for a while before I realised what I was doing wrong.

    I'll ask the developer to take a look in case there is a bug here somewhere... but in my tests, what I suggested works!

  27. caspergrimaldi
    Posted 1 year ago #

    membership>all members

    List of members shows up.

    I choose one, under "subscriptions" it says "committee" and under "membership level" it says committee.

    I've tried clicking on "drop".
    option offered is "select the subscription to remove" but it doesn't offer anything under that.
    I've tried "move".
    "select the subscription to move from" (no option so left empty)
    "select the level to move to" (I choose Join the ADA)

    Nothing happens.

    Am I doing something wrong?

  28. Hello there @caspergrimaldi,
    I'm sorry it took me so long to reply to this thread.
    Do you still require assistance or have you managed to resolve this?

  29. caspergrimaldi
    Posted 1 year ago #


    Yes and no.

    What I did is I deleted the "committee" subscription so ended up with only one: "join the ADA". Since then it's been fine.

    I just got the full plugin version, I have to implement different levels and subscriptions with it, so hopefully it will all be fine.

  30. caspergrimaldi
    Posted 1 year ago #

    I'm trying to send a support email to WPMU as a member but it doesn't work. Everytime I hit "send" it sends me to the top of the window without any error message or anything and email isn't sent.
    so I need your help.
    The drop and move still aren't working. So I have a member who is marked as committee but isn't but I can't change him.

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