Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Registered donors name is not showing in the admin panel for particular donation

  • So basically, i created a user Subramanian Srinivasan and did a test donation which was successful. Later i deleted that user from the wordpress cms.

    yesterday there was an actual donation hapnd in my website. But the problem is when i see the donor details, I can see my deleted name and email as the name and email for this new donor who made this recent donation. When i searched for his username in the donors list his name “avinash jha” was not found at all. but i can see his details in user list. Please let me know what seems to be the issue.

    Please find the image urls with the issues screen explained:
    1 – https://image.ibb.co/i47XtT/screen2.jpg (userdetails list screen and donor details list)

    -Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi there,

    When you see an additional name in parenthesis like that, it indicates that the user was logged in under that user account. The name that is NOT in parenthesis is the name they entered into their donation fields when they donated. We do that for transparency so you know who actually did the donation.

    Let me know if you have additional questions.

    Hi Matt,

    Thanks for your response.

    The thing is the name which comes inside the parenthesis is a username which our developer created as a new user for testing purposes and after doing some test donations he deleted that account and also he deleted his record from the donation details.

    So the new name which is shown in the screenshot “avinash jha” is an actual donor who made a donation in our website. I’m pretty sure he has no connection with our developer account. So we were confused why our developer name has been linked to this new user “avinash jha”.

Viewing 2 replies - 1 through 2 (of 2 total)
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