Title: Registed users getting blocked.
Last modified: August 24, 2016

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# Registed users getting blocked.

 *  [artmuns](https://wordpress.org/support/users/artmuns/)
 * (@artmuns)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/registed-users-getting-blocked/)
 * Hi Keith,
 * Just started using the new version (6.10) for about a week now. A number of my
   registered users (using WP-eMember) are getting blocked and I have to white list
   their IPs. Did not have that problem with the previous version (5.9.3). The only
   setting I changed was to add the Block Countries option (except for Afrika (bug),
   US, UK and Canada). Anything that might come to mind I should back off on?
 * Thanks for a great plug-in!
 * [https://wordpress.org/plugins/stop-spammer-registrations-plugin/](https://wordpress.org/plugins/stop-spammer-registrations-plugin/)

Viewing 11 replies - 1 through 11 (of 11 total)

 *  Plugin Contributor [Keith P. Graham](https://wordpress.org/support/users/kpgraham/)
 * (@kpgraham)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/registed-users-getting-blocked/#post-6005568)
 * If it happens again just look at the report log to find out why they were blocked.
   If you can find a reason that is not “bad cache” then you can uncheck the corresponding
   option.
 * You might un-check the Speed Check. Users who use password form fill might be
   able to fill out the form too fast.
 * I will look at WP-eMemebers to see if the plugin is passing the login id and 
   password in a way that my plugin can find it.
 * Keith
 *  Plugin Contributor [Keith P. Graham](https://wordpress.org/support/users/kpgraham/)
 * (@kpgraham)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/registed-users-getting-blocked/#post-6005571)
 * It is a pay plugin so I could not check the code, but I went to the demo and 
   inspected the html login form. It appears that Stop Spammers will handle it well.
 * If you can’t find an option that fixes this, and the reason code in the logs 
   is not clear, I am not sure what to do.
 * All I can think of is that “init” event, which is where Stop Spammers does all
   of its work, is being grabbed so that the emember plugin gets it first.
 * If this is the case then there is little that I can do. There is a line somewhere
   in the emember plugin that starts out add_action(‘init’… If you can find this
   and it has a number in the last parameter, you could try changing it to 99 and
   see what happens. It is not a good idea to change someone else’ code without 
   seeing it, but this is all I can offer.
 * Keith
 *  Plugin Contributor [Keith P. Graham](https://wordpress.org/support/users/kpgraham/)
 * (@kpgraham)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/registed-users-getting-blocked/#post-6005572)
 * More thoughts,
 * When a user tries to login, Stop Spammers tries to validate the user. I emember
   does not use the WP validate routine, then the plugin will block the login as
   an invalid user.
 * I have an exception in the plugin that does not check spammers when the JetPack
   protection plugin is doing the login. I can add a similar check for emember. 
   This means that the plugin will offer no protection when emember is doing the
   login.
 * Keith
 *  Thread Starter [artmuns](https://wordpress.org/support/users/artmuns/)
 * (@artmuns)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/registed-users-getting-blocked/#post-6005579)
 * “If you can find a reason that is not “bad cache” then you can uncheck the corresponding
   option.”
 * I have seen some legitimate users with “bad cache” but they did not contact me
   and I went ahead and white listed them. With only 25 entries in the log file 
   the people that do contact are knocked out of the log file by the time I get 
   to it. I suspect they are being blocked for “bad cache” but will keep a closer
   watch.
 * “You might un-check the Speed Check.”
 * I will try that.
 * “I have an exception in the plugin that does not check spammers when the JetPack
   protection plugin is doing the login. I can add a similar check for emember.”
 * That might be worth a try.
 * The odd thing is I didn’t run into this problem with version 5.9.3
 * Also you have a “Check All” for “Block Countries”. I think a “Uncheck All” box
   might be helpful.
 * Thanks for all you help Keith!
 * Art
 *  Plugin Contributor [Keith P. Graham](https://wordpress.org/support/users/kpgraham/)
 * (@kpgraham)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/registed-users-getting-blocked/#post-6005580)
 * Ok,
 * I need to research how to detect emembers. Since it is a pay plugin, I can’t 
   see what they are doing.
 * For countries. Check the box again and it unchecks everything.
 * Keith
 *  Plugin Contributor [Keith P. Graham](https://wordpress.org/support/users/kpgraham/)
 * (@kpgraham)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/registed-users-getting-blocked/#post-6005582)
 * I have made the change to the plugin. It disables itself when it detects that
   emember is installed and a user is trying to log in.
 * All other functions: comments and registration, are still checked. If emember
   has a problem with comments or registrations I can make other changes. I found
   out how to check if the emember user is logged in so I can bypass the plugin 
   completely when the user is logged into ememeber, even though they are not logged
   into wordpress.
 * Please download and install the beta test version at blogseye.com to see if it
   helps.
 * I am delaying the release of the plugin for a day or two, but if I don’t hear
   from you the check stays in the plugin.
 * Keith
 *  Thread Starter [artmuns](https://wordpress.org/support/users/artmuns/)
 * (@artmuns)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/registed-users-getting-blocked/#post-6005620)
 * Hi Keith, just installed the beta so I will see how it goes.
 * Thanks so much!
 * Art
 *  Thread Starter [artmuns](https://wordpress.org/support/users/artmuns/)
 * (@artmuns)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/registed-users-getting-blocked/#post-6005630)
 * Hi Keith,
 * Just got this from a subscriber trying to register.
 * “Hey Art, went through again, filled out the fields + hit register. The
    page
   times out after hitting the reg button, and I get a page that says:
 * This webpage has a redirect loop”
 *  Thread Starter [artmuns](https://wordpress.org/support/users/artmuns/)
 * (@artmuns)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/registed-users-getting-blocked/#post-6005631)
 * Hey Keith, looks like the last comment I made is a false alarm for you as this
   person is having the same problem no matter what version of the plugin I use.
   He’s got other issues unrelated to your plugin.
 * Sorry for the false alarm.
 *  Plugin Contributor [Keith P. Graham](https://wordpress.org/support/users/kpgraham/)
 * (@kpgraham)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/registed-users-getting-blocked/#post-6005662)
 * Tell the person to clear their browser cache. Sometimes the redirects are cached
   and the browser remembers even after a redirect is gone. They might need to close
   all browser sessions or reboot the computer if she is using IE.
 * Keith
 *  Thread Starter [artmuns](https://wordpress.org/support/users/artmuns/)
 * (@artmuns)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/registed-users-getting-blocked/#post-6005667)
 * Thanks Keith, will do.

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘Registed users getting blocked.’ is closed to new replies.

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## Tags

 * [blocked](https://wordpress.org/support/topic-tag/blocked/)
 * [registered users](https://wordpress.org/support/topic-tag/registered-users/)
 * [Wp-emember](https://wordpress.org/support/topic-tag/wp-emember/)

 * 11 replies
 * 2 participants
 * Last reply from: [artmuns](https://wordpress.org/support/users/artmuns/)
 * Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/registed-users-getting-blocked/#post-6005667)
 * Status: not resolved