Title: Refusing to sync
Last modified: October 27, 2023

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# Refusing to sync

 *  Resolved [robswain92](https://wordpress.org/support/users/robswain92/)
 * (@robswain92)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/refusing-to-sync/)
 * Hi,
 * I’m having problems with my Square WooCommerce plugin where it simply refuses
   to sync. Here’s this message I get from the error log:
 * ( [0] => Square\Models\Error Object ( [category:Square\Models\Error:private] 
   => INVALID_REQUEST_ERROR [code:Square\Models\Error:private] => VALUE_TOO_LONG[
   detail:Square\Models\Error:private] => Field must not be greater than 4096 length[
   field:Square\Models\Error:private] => batches[6].objects[0].item_data.description))
   10-27-2023 @ 15:03:16 – Failed step cycle: update_matched_products (13.22s) –[
   VALUE_TOO_LONG] Field must not be greater than 4096 length 10-27-2023 @ 15:03:
   16 – [VALUE_TOO_LONG] Field must not be greater than 4096 length 10-27-2023 @
   15:03:35 – Request Request method: uri: listLocations user-agent: WooCommerce-
   Square/4.3.0 (WooCommerce/8.2.1; WordPress/6.3.2)
 * Has anyone else experience similar? It has been working (mostly) fine up until
   today.
 * Thanks,
   Rob

Viewing 1 replies (of 1 total)

 *  Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/)
 * (@shameemreza)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/refusing-to-sync/#post-17159726)
 * Hello [@robswain92](https://wordpress.org/support/users/robswain92/)
 * From the error log you’ve shared, it looks like the issue is related to the length
   of the product description. The error message `VALUE_TOO_LONG` suggests that 
   the description field of one or more of your products is exceeding the maximum
   length of 4096 characters.
 * To resolve this issue, please check the descriptions of your products and ensure
   none of them exceed this limit. Once you’ve made the necessary changes, try to
   sync again.
 * If you continue to experience issues, please don’t hesitate to get back to us.
   We’re here to help.

Viewing 1 replies (of 1 total)

The topic ‘Refusing to sync’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354)
 * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/)
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 * 1 reply
 * 2 participants
 * Last reply from: [Shameem – a11n](https://wordpress.org/support/users/shameemreza/)
 * Last activity: [2 years, 5 months ago](https://wordpress.org/support/topic/refusing-to-sync/#post-17159726)
 * Status: resolved