Support » Plugin: Braintree for WooCommerce Payment Gateway » Refunds not working

  • Resolved jarmos

    (@nextgaything)


    Have updated to this plugin from the previous SkyVerge one. However, when we try to refund an order automatically, we get the following error:

    “Braintree (Credit Card) Void Failed: 91504 – Transaction can only be voided if status is authorized or submittedForSettlement.”

    The transaction is actually on ‘settled’ on Braintree.

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