Support » Fixing WordPress » Refunds for faulty products?

  • Resolved tcarvin23

    (@tcarvin23)


    Does WordPress offer help for people who have purchased a theme and are having difficulties with the developer?

    I bought a theme and had trouble getting the demo to work on my site. The only time ever, I haven’t been able to get a demo to work. The developer is insisting on getting access to my site to install the plugin, which I refuse to give, and all I want is a refund (product too much hassle to get working) and he refuses to acknowledge or respond to the request, just repeatedly demands access to my site?

    One expects WordPress to promote reputable people not con artists.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    WordPress is a free product, backed by donations to a non-profit foundation, entirely developed and supported by volunteers.

    We do not sell products, nor do we have any business relationship with those who do sell products.

    I recommend you do not grant anyone access to your site that you do not want to.

    If you purchased the theme through a vendor, like ThemeForest or Creative Market, please request a refund from the vendor.

    If you purchased the theme from a developer, and they will not honor their own refund policy, I recommend that you file a chargeback with your payment provider.

    Thread Starter tcarvin23

    (@tcarvin23)

    Thank you. Yes, it was a paid theme, but not from those authors. I have requested a refund from the developer but he is not being very helpful and insists I allow him access to my site to load a “demo”. I have never had trouble with demos before. I also have a dispute process going with Paypal, but wondered if anyone here had any other advice.

    Thanks again for your reply.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Moved to Fixing WordPress, this is not a Requests and Feedback topic.

    Does WordPress offer help for people who have purchased a theme and are having difficulties with the developer?

    No, none whatsoever. James’ advice is good above.

    Thread Starter tcarvin23

    (@tcarvin23)

    I guess people trust plugins when they are noobs like me. Maybe wordpress should be more discerning in whose products they promote. Creators who treat paying customers badly give wordpress a bad name.

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    Where exactly did you see us promote it?

    Thread Starter tcarvin23

    (@tcarvin23)

    In the “add new themes” from within wp. OTOH I have found good plugins which aren’t in wp.

    Given the popularity of this platform I expected (perhaps naively) that there would be some quality control.

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    The only items under there are the free themes from https://wordpress.org/themes/

    What is the name of the theme you’re referring to?

    Thread Starter tcarvin23

    (@tcarvin23)

    The free version was featured in the wp theme library. I paid for the full version, but the demo wouldn’t load. I assumed that creators whose products were included would be trustworthy. I guess one shouldn’t assume…

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    Themes in the free directory must pass rigorous standards to be listed: https://make.wordpress.org/themes/handbook/review/required/

    Beyond that, private individuals are allowed to do whatever they’d like to on their own personal site/business/time; we have absolutely no way to control that. It would be like expecting a computer store to vet all of Logitech’s products even if they only carry 2 of their keyboards. So it’s just not practical, feasible, or expected.

    We can promise that our free themes meet our requirements and that we only promote our free themes.

    I’m sorry this happened to you, but there isn’t much we can offer except to recommend that you file a chargeback dispute with your payment provider, which it sounds like you have already done.

    Thread Starter tcarvin23

    (@tcarvin23)

    When you install wp. Then you choose a theme from the theme library. Those themes.

    Should there be that much difference between a free theme and the paid version? Surely you understand that from a user point of view?

    Maybe THAT should be made clear. That only the free versions of the themes in the themes library are endorsed by wp. Or whatever the actual situation is.

    It is implied that both versions would be endorsed, surely? Your Logitech analogy is false because a computer store would warrant the products they sold (promoted/endorsed) in that store.

    It sounds like you are protecting dishonest developers, actually.

    • This reply was modified 4 months ago by tcarvin23.
    • This reply was modified 4 months ago by tcarvin23.
    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    It is implied that both versions would be endorsed, surely?

    No, honestly, I can’t imagine any situation where it would be implied that an entity endorses something it doesn’t actually promote, offer, or specifically say, “we endorse [thing].”

    Your Logitech analogy is false because a computer store would warrant the products they sold (promoted/endorsed) in that store.

    You’ve misread my analogy. Generic Computer Store™ only sells Logitech’s K585 and MX Keys Mini keyboards. Generic Computer Store™, therefore, endorses those two. This does not mean that Generic Computer Store™ also endorses Logitech’s K650 and Pop Keys keyboards, which it does not sell.

    It sounds like you are protecting dishonest developers, actually.

    I’m sorry, I don’t know how to make this any more straightforward, but let me state one more time:

    If the free themes hosted and promoted here do not meet our rigorous guidelines, they will be removed and, in many cases, never approved in the first place. But, what theme developers do on their own personal site/business/time (something we neither sell, promote, nor endorse) is entirely up to them and not something we have any control over.

    We’re going in circles, so I’m going to close this down now.

    Again, I’m sorry about what happened to you. We absolutely cannot do anything but recommend that you file a chargeback dispute with your payment provider, which it sounds like you have already done.

Viewing 11 replies - 1 through 11 (of 11 total)
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