Title: Refunds Fail
Last modified: August 31, 2016

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# Refunds Fail

 *  [CelticWebs](https://wordpress.org/support/users/podman/)
 * (@podman)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/refunds-fail/)
 * I am having trouble issuing paypal refunds from the products, it gives an error
   that simply says Refund failed.
 * I’ve enabled logging but I can’t see an obvious error in there. It accepts payments
   just fine so the settings I assume are correct but it will not refund back to
   a card payment. (I think a standard paypal payment refunds OK, just not payments
   made using cards.
 * Any ideas what I can do to fix this please? It’s causing a few issues now.
 * Thanks in advance.
 * Regards
    Huw
 * [https://wordpress.org/plugins/paypal-for-woocommerce/](https://wordpress.org/plugins/paypal-for-woocommerce/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/)
 * (@angelleye)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/refunds-fail/#post-7235849)
 * Are the orders coming through as Express Checkout / Guest Checkout, or are they
   coming through as Payments Pro transactions?
 * What exactly is the log showing for the refund attempt? You should see the RefundTransaction
   API log in there, and I would need to see what the request and response looks
   like for that.
 * We haven’t had any other reports of this, so there must be something unique going
   on. The log will help to track that down.
 *  Thread Starter [CelticWebs](https://wordpress.org/support/users/podman/)
 * (@podman)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/refunds-fail/#post-7235866)
 * Hi,
 * They’re pro payments and we don’t allow guest checkouts.
 * 04-03-2016 @ 19:34:02 – Begin Refund
    04-03-2016 @ 19:34:02 – Order: WC_Order
   Object ( [order_type] => simple [id] => 12868 [post] => WP_Post Object ( [ID]
   => 12868 [post_author] => 1 [post_date] => 2016-04-03 15:13:09 [post_date_gmt]
   => 2016-04-03 15:13:09 [post_content] => [post_title] => Order – April 3, 2016@
   03:13 PM [post_excerpt] => [post_status] => wc-completed [comment_status] => 
   open [ping_status] => closed [post_password] => order_570132fef038a [post_name]
   => order-apr-03-2016-0313-pm [to_ping] => [pinged] => [post_modified] => 2016-
   04-03 15:13:09 [post_modified_gmt] => 2016-04-03 15:13:09 [post_content_filtered]
   => [post_parent] => 0 [guid] => [https://www.perfectlyandroid.com/?post_type=shop_order&p=12868](https://www.perfectlyandroid.com/?post_type=shop_order&p=12868)[
   menu_order] => 0 [post_type] => shop_order [post_mime_type] => [comment_count]
   => 4 [filter] => raw )
 *  [order_date] => 2016-04-03 15:13:09
    [modified_date] => 2016-04-03 15:13:09 [
   customer_message] => [customer_note] => [post_status] => wc-completed [prices_include_tax]
   => [tax_display_cart] => excl [display_totals_ex_tax] => 1 [display_cart_ex_tax]
   => 1 [formatted_billing_address:protected] => [formatted_shipping_address:protected]
   => )
 * 04-03-2016 @ 19:34:02 – Transaction ID:
 * That’s all I see in the log. Is there somewhere else I need to be looking?
 *  Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/)
 * (@angelleye)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/refunds-fail/#post-7235881)
 * That doesn’t look like our log. You should see a log under /wp-content/uploads/
   wc-logs/ called something like paypal-pro-.txt, and within that we should be 
   able to see the raw API request and response data.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Refunds Fail’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/paypal-for-woocommerce_dce4f5.svg)
 * [PayPal for WooCommerce](https://wordpress.org/plugins/paypal-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/paypal-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/paypal-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/paypal-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/paypal-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/paypal-for-woocommerce/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [angelleye](https://wordpress.org/support/users/angelleye/)
 * Last activity: [10 years, 3 months ago](https://wordpress.org/support/topic/refunds-fail/#post-7235881)
 * Status: not resolved