Refunds creating zero values in VAT report

  • Resolved Anonymous User 20764993

    (@anonymized-20764993)


    1 year, 4 months ago

    We are testing around with your plugin in a staging environment.

    During our testings, we made a partial refund (returned 1 item of 2) for a Netherlands customer. After we did that, we noticed that the country Netherlands shows up in the reports on all order statuses with zero input (-> see screenshot). After making more test refunds, we noticed this happens for every country where a full or partial refund was booked. We are wondering, why is that? This is not a critical issue at all, it should be fine as the values are 0, but still – we like to keep things clean – and we like understand things and in that case why it creates these zero values? Is it just a bug on our side or is this common behavior?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter Anonymous User 20764993

    (@anonymized-20764993)

    1 year, 4 months ago

    One would expect the plugin owners to comment on threads in their plugin forum.

    Plugin Author David Anderson

    (@davidanderson)

    1 year, 4 months ago

    Hi,

    Thank you. I have been ill and have had to prioritise paying customers and leave free users to the side. You will need to wait until I have recovered and been able to catch up with all that has been piling up whilst unable to work at the normal rate. Unfortunately I cannot give you any timetable for that.

    David

    Thread Starter Anonymous User 20764993

    (@anonymized-20764993)

    1 year, 4 months ago

    Ok I see, that’s understandable. Thanks for your reply.

    Plugin Author David Anderson

    (@davidanderson)

    1 year, 4 months ago

    Hi,

    Sorry to be slow in getting back on this – it’s been hectic.

    Countries will appear in that table if there were relevant orders that were looked at – even if the final totals are zero (because the orders were cancelled or refunded). As to why that happens; it’s just an artifact of the fact that the country turned up in the list of orders that had to be examined to create the report. I have debated with myself sometimes whether it’d be better to suppress those lines. On the one hand, it can cause some minor confusion; on the other hand, it does reflect the fact that the country had more than zero relevant orders.

    David

    Thread Starter Anonymous User 20764993

    (@anonymized-20764993)

    1 year, 3 months ago

    Hi David,

    Sorry for my late reply, I just saw it now. Thanks for the explanation, that’s good to know.

    Regards,
    Jason R.

Viewing 5 replies - 1 through 5 (of 5 total)
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