Title: Refunded Orders?
Last modified: June 23, 2021

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# Refunded Orders?

 *  Resolved [scmsteve](https://wordpress.org/support/users/scmsteve/)
 * (@scmsteve)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/refunded-orders-2/)
 * This is a big issue… When an order is refunded in WooCommerce, ShipStation still
   shows it as needing to be shipped.
 * Would changing the plugin settings to send “refunded” orders over, and in ShipStation
   setting the Store custom order statuses to add “refunded” the the “Cancelled”
   status handle this correctly?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Abhi G. a11n](https://wordpress.org/support/users/theabhig/)
 * (@theabhig)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/refunded-orders-2/#post-14590894)
 * Hi [@scmsteve](https://wordpress.org/support/users/scmsteve/)
 * > Would changing the plugin settings to send “refunded” orders over, and in ShipStation
   > setting the Store custom order statuses to add “refunded” the the “Cancelled”
   > status handle this correctly?
 * When an order is refunded on your WooCommerce store, we would recommend setting
   it to `Cancelled`.
 * While your workflow should work, there appears to be a bug on ShipStation’s end
   in how it is handling the `Refunded` status from WooCommerce:
    [http://feedback.shipstation.com/forums/330429-product-feedback-fresh-ideas/suggestions/42118393-woocommerce-refunded-orders-should-not-ship](http://feedback.shipstation.com/forums/330429-product-feedback-fresh-ideas/suggestions/42118393-woocommerce-refunded-orders-should-not-ship)
 * I was able to verify this from my test where I included the Refunded order status
   as being exported to ShipStation and enabled the logs on my site:
 * 
    Link to image: [https://d.pr/i/hFn9uB](https://d.pr/i/hFn9uB)
 * From the logs I was able to see that the order set to `Refunded` was exported
   to ShipStation, but it did not update the order, despite having added `Refunded`
   in my ShipStation settings as well:
 * 
    Link to image: [https://d.pr/i/2M3PJo](https://d.pr/i/2M3PJo)
 * I would suggest reaching out to ShipStation on this specific issue and they will
   be able to advise you further.
 * Thanks!
 *  Plugin Support [Nicola Mustone](https://wordpress.org/support/users/nicolamustone/)
 * (@nicolamustone)
 * Automattic Happiness Engineer
 * [4 years, 10 months ago](https://wordpress.org/support/topic/refunded-orders-2/#post-14618184)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.
 *  Thread Starter [scmsteve](https://wordpress.org/support/users/scmsteve/)
 * (@scmsteve)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/refunded-orders-2/#post-14640892)
 * I wish y’all would stop marking things as resolved that ARE NOT RESOLVED. You
   haven’t heard back because it isn’t fixed yet.
 *  Plugin Support [Cara](https://wordpress.org/support/users/dcka/)
 * (@dcka)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/refunded-orders-2/#post-14642500)
 * Hi, [@scmsteve](https://wordpress.org/support/users/scmsteve/)
 * > I wish y’all would stop marking things as resolved that ARE NOT RESOLVED. You
   > haven’t heard back because it isn’t fixed yet.
 * For context, we mark threads as resolved when we don’t hear back from the thread-
   starter within 7 days. You can continue to respond to the thread, however, and
   we will continue to assist you.
 * My colleague Abhi suggested that you get in touch with ShipStation support as
   the issue you’re experiencing is [a bug from ShipStation’s end](http://feedback.shipstation.com/forums/330429-product-feedback-fresh-ideas/suggestions/42118393-woocommerce-refunded-orders-should-not-ship).
   Have you heard back from them? If you haven’t reached out to them yet, the best
   way for you to do that would be by following the steps here: [How to Contact ShipStation](https://help.shipstation.com/hc/en-us/articles/360025853032-Contact-ShipStation-Support#how-to-contact-shipstation-0-1).
 * If ShipStation support lets you know that they are unlikely to come up with a
   fix for the issue anytime soon, I would encourage you to try the previously suggested
   workaround of marking your refunded orders as `Cancelled` in your site’s back
   end for now.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Refunded Orders?’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-shipstation-integration/assets/icon-256x256.
   png?rev=3234406)
 * [ShipStation for WooCommerce](https://wordpress.org/plugins/woocommerce-shipstation-integration/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-shipstation-integration/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-shipstation-integration/unresolved/)
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 * 4 replies
 * 4 participants
 * Last reply from: [Cara](https://wordpress.org/support/users/dcka/)
 * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/refunded-orders-2/#post-14642500)
 * Status: resolved