Support » Plugin: WooCommerce Stripe Payment Gateway » Refund won’t work – infinite spin

  • Resolved Pierre

    (@commandantp)


    Hi,
    I’m trying to issue refunds from the order page and it just won’t go through. it grays out and shows the spinning button forever.
    I pressed “inspect” and apparently the ajax requests returns a 500 error.
    Any pointers to solve this?
    All plugins up to date & I have webhooks configured.
    thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hi @commandantp,

    I’ve performed some cross-testing for us today on several of my sites which have the latest versions of WordPress, WooCommerce, Stripe and our free Storefront theme as the only enabled software. When doing so I’ve not been able to replicate the behaviour which you describe with refunds causing an infinite spinner.

    From what you have described, it could be code from another plugin or theme which has caused a possible conflict and affected the functionality of WooCommerce.

    To see if that is the case we’d suggest carrying out a conflict test on your site by disabling all other plugins aside from WooCommerce along with switching to a theme like Storefront. This will help with trying to and locate what software you have installed which could possibly be causing this behaviour? You could use a free plugin called Health Check and Troubleshooting to carry out such testing.

    When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.

    Once you have disabled all other plugins and switched theme if the behaviour is resolved you can then enabled your theme and sites plugins testing after each one is enabled until the behaviour returns to locate the culprit.

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thread Starter Pierre

    (@commandantp)

    Thanks a lot! I’m going to test this. I’ve also added the webhooks. which should help too.

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hey @commandantp,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can reopen it again if you need be.

Viewing 3 replies - 1 through 3 (of 3 total)
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