Hi @rudolfl,
Refunds to Store Credit are only available for customers who have an account on your website. Could you please confirm whether the order you’re trying to refund was placed by a registered customer and not a guest user?
Thank you
I think this is it.
Can I make a suggestion? Perhaps adding functionality to convert guest into use from the order page may be a good idea.
Rudolf
hi @rudolfl
Thank you as well for the suggestion. I’ve noted this and will pass it along to our product team for consideration in future updates.
If you have any more feedback or need help with anything else, feel free to reach out anytime!
Hello @karlaviado , I have the same issue. Every time I try to refund store credits that were used in the purchase, I get “Invalid Refund amount” error. The user is registered on website. Could you please help? Thanks!
Hi @jpsdi,
Can you please share a screenshot of the order that you’re trying to refund to store credit?
I think the issue is that “Total available to Refund” is showing up as 0. Possibly because Store Credit is showing up as a voucher so the amount using store credit is not available for refund. Do I need to change the setting somewhere that I might be missing?
Sorry! Didn’t realize this was resolved and closed ticket. I will create a new topic for this issue. Thanks!
