Title: Refund Timing
Last modified: January 30, 2023

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# Refund Timing

 *  Resolved [michaelacaggi](https://wordpress.org/support/users/michaelacaggi/)
 * (@michaelacaggi)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/refund-timing/)
 * Hello,
 * I have a refund policy on my website that states that the customer has 30 days
   to request a refund. All of my products are online.
 * Can I set my WooCommerce payments to my bank account 30 days after the customer
   pays me?
 * Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/refund-timing/#post-16429295)
 * Hi there [@michaelacaggi](https://wordpress.org/support/users/michaelacaggi/)
 * As I understand, you have installed and activated the **WooCommerce Payments**
   plugin at your store, and your inquiry is about holding the funds for 30 days,
   in case a customer requests a refund – per the store’s refund policy. Correct?
 * If a customer contacts you to request a refund, and your refund policy permits
   it, you can refund their payment from within the usual WooCommerce dashboard.
 * Feel free to check out the [related documentation on refunds, through **WooCommerce Payments**](https://woocommerce.com/document/woocommerce-payments/managing-money/#refunds),
   for more details on this.
 * Please let us know if you have any further questions about this matter, or if
   we misinterpret your concern in any way. We will be happy to help you further.
 *  Thread Starter [michaelacaggi](https://wordpress.org/support/users/michaelacaggi/)
 * (@michaelacaggi)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/refund-timing/#post-16429548)
 * The problem is, I currently have it set to be paid on the 28th of every month.
   So if someone buys my product say on the 20th I will still get their money on
   the 28th. Would the refund function on WooCommerce’s dashboard still work if 
   the money is in my bank account?
 *  [Amir A. (woo-hc)](https://wordpress.org/support/users/amiralifarooq/)
 * (@amiralifarooq)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/refund-timing/#post-16434637)
 * Hi [@michaelacaggi](https://wordpress.org/support/users/michaelacaggi/) 
   The 
   Manual refund **does not** refund the customer via the payment gateway. Continue
   on to your payment gateway’s dashboard to start the refund process there, or 
   transfer the money manually back to them.You can find more detail here: [https://woocommerce.com/document/woocommerce-refunds/#manual-refunds](https://woocommerce.com/document/woocommerce-refunds/#manual-refunds)
   I hope that helps!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Refund Timing’ is closed to new replies.

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 * 3 replies
 * 3 participants
 * Last reply from: [Amir A. (woo-hc)](https://wordpress.org/support/users/amiralifarooq/)
 * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/refund-timing/#post-16434637)
 * Status: resolved