BUG – Refund throws error but is processed!

  • Resolved gerald79

    (@gerald79)


    2 years, 7 months ago

    Partial refund of an order throws an error on wp-admin but it reaches Revolut API and the refund is processed.

    You only can see that the refund is processed when logging into the Revolut App. There is no track of the refund in WP-admin!

    This is a big issue, because you might end up refunding the transaction several times (you are not aware of it being already done in WP-admin). But also because all the WooCommerce stats get wrong!!

    More detail:

    • As said, I tried to make a partial refund. I can’t tell what happens when refunding the whole transaction
    • Refund was made from the edit-order screen, within the WP Dashboard
    • Error is displayed via browser popup window saying something like “the refund cannot be processed with the payment gateway”

    Hope this get fixed soon because otherwise Revolut is not a gateway to consider by any online shop.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author revolutbusiness

    (@revolutbusiness)

    2 years, 6 months ago

    Hello there,

    On which version of the plugin did you experience this issue? If you still experiencing same issue with latest version of the plugin could you please follow this link: https://business.revolut.com/help-centre; scroll down to open a chat and inform our support that you have a query related to your merchant account and eCommerce Plugins. We should be able to reach out to you via email and try to solve the problem.

    Regards

    thomas_92

    (@thomas_92)

    2 years, 5 months ago

    NOT FIXED! Running latest plugin version and experienced the same issue! I’m already in talks with the support chat in my Revolut account.

    Please make sure a bug is actually fixed before saying it is. Now I have to go edit my database manually to mark the order as refunded. So mad at you!!

    Plugin Author revolutbusiness

    (@revolutbusiness)

    2 years, 5 months ago

    Hi @thomas_92 , @gerald79

    The new version of the plugin is launched which includes a fix for the refund issue. Please update plugin to the latest version and test it again.

    Best regards!

Viewing 3 replies - 1 through 3 (of 3 total)
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