UPDATE: finally got contact from webtoffee.
Seems there were some technical issues with support site and email.
received email from webtoffee today april 12, showing their attempts to respond to a few online tickets.
Thus, due to a faulty communication system, I assumed they had not contacted me at any point.
All fixed now, have moved to other plugin, and a wasted opportunity for me and the plugin author. Hope they get it checked and fixed asap.
— original below. —
bought paid plugin.
installed, ran into issues, contacted support, no response.
Found that certain issues could not be solved on my server , switched to wp-all import instead.
Their website states refund within 30 days.
Asked for refund from webtoffee website, twice, have tickets, no response.
waited 10 days, hoping they would at least acknowledge something, request for support or refund. nothing.
started a request for refund on paypal.
After one week still no response from webtoffee.
esclated to paypal resolution, awaiting result.
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