Title: Refund not completed
Last modified: July 1, 2025

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# Refund not completed

 *  Resolved [thomsonson](https://wordpress.org/support/users/thomsonson/)
 * (@thomsonson)
 * [1 year ago](https://wordpress.org/support/topic/refund-not-completed/)
 * I have odd problem on my woocommerce shop – I attempted to refund an order via
   the Refund button, and the order status is showing up as follows:
 *     ```wp-block-code
       A refund of £xxx was successfully processed using WooPayments (re_3RbaKwFkmjr5dg0O0P0jtFvn).June 28, 2025 at 11:24 pm Delete noteOrder status changed from Processing to Refunded.June 27, 2025 at 6:42 am Delete noteA refund of £xxx is pending using WooPayments (re_3RbaKwFkmjr5dg0O0P0jtFvn).June 27, 2025 at 6:42 am Delete note
       ```
   
 * it seems like the refund should have completed, however no money has been taken
   from my bank account to actually refund the customer. I am stuck now – do I need
   to transfer money manually from my account to woocommerce in order to complete
   this refund?

Viewing 1 replies (of 1 total)

 *  [Moses M. (woo-hc)](https://wordpress.org/support/users/mosesmedh/)
 * (@mosesmedh)
 * [1 year ago](https://wordpress.org/support/topic/refund-not-completed/#post-18535948)
 * Hi [@thomsonson](https://wordpress.org/support/users/thomsonson/),
 * Thank you for bringing this to our attention. I completely understand your concern
   regarding the refund, especially since the funds haven’t been withdrawn from 
   your account despite it being initiated.
 * As this involves your WooPayments account and a refund issue, it’s not something
   we can resolve here in the forum. I recommend reaching out directly to the support
   team by submitting a ticket through this link: [https://woocommerce.com/my-account/contact-support/#contact-us](https://woocommerce.com/my-account/contact-support/#contact-us)—
   they’ll be able to look into it and provide the appropriate guidance.
 * Feel free to let me know if you have any other questions.

Viewing 1 replies (of 1 total)

The topic ‘Refund not completed’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-payments/assets/icon-256x256.png?rev=3234740)
 * [WooPayments: Integrated WooCommerce Payments](https://wordpress.org/plugins/woocommerce-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-payments/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Moses M. (woo-hc)](https://wordpress.org/support/users/mosesmedh/)
 * Last activity: [1 year ago](https://wordpress.org/support/topic/refund-not-completed/#post-18535948)
 * Status: resolved