Title: Refund Issues
Last modified: May 1, 2022

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# Refund Issues

 *  Resolved [kruidenhemel](https://wordpress.org/support/users/kruidenhemel/)
 * (@kruidenhemel)
 * [4 years ago](https://wordpress.org/support/topic/refund-issues-4/)
 * I was trying to refund an item because a client had purchased it twice (accidentally).
   But after pressing on the refund button, the manually return or the gateway return
   buttons isn’t showing.
 * [https://pasteboard.co/FPo7x7qM236r.png](https://pasteboard.co/FPo7x7qM236r.png)
 * I’m currently on:
 *     ```
       WordPress version: 5.9.3
       WooCommerce version: 6.4.1
       Server info: Apache
       PHP version: 7.4.29
       MySQL version: 5.7.32-35-log
       ```
   
 * To ensure that none of the other plugins or theme is interfering with this…I 
   switched to the Storefront theme and disabled all plugins except woocommerce.
 * After some searching I found out that it’s the “Woocommerce Payment” which is
   causing this. So once I turn this plugin off, then and only then the “Refund 
   Manually” button shows up. Once I enable this plugin again…then it no longer 
   shows.
 * But if I disable this, then ppl won’t be able to pay on the site. Can you please
   let me know how to fix this? Thanking you in advance.

Viewing 1 replies (of 1 total)

 *  [Felipe (a11n)](https://wordpress.org/support/users/felipea8c/)
 * (@felipea8c)
 * [4 years ago](https://wordpress.org/support/topic/refund-issues-4/#post-15609635)
 * Hi there!
 * It is expected that the button to refund manually doesn’t show when using WooCommerce
   Payments.
 * We removed this option from WooCommerce Payments because our merchants would 
   not have the option to refund manually using our payment gateway, and the refund
   needs to be created directly from the WooCommerce order.
 * Still, you mentioned that you also don’t see the button to refund using WooCommerce
   Payments. That part is definitely not expected.
 * Considering that we will need to check your WooCommerce Payments account, can
   you please contact us at [WooCommerce.com > My Account > Support](https://woocommerce.com/my-account/create-a-ticket/?form=ticket)?
   You may need to create an account before you can access that page.
 * Please include the following when creating the ticket:
 * – A link to this forum thread.
    – A full screenshot of the order with the order
   notes. – Your System Status Report. You can get it by navigating to WP Admin 
   > WooCommerce > Status. Once there, click on the “Get system report” button and
   then copy it by clicking on the “Copy for support” button.
 * We will be able to help you further there.

Viewing 1 replies (of 1 total)

The topic ‘Refund Issues’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-payments/assets/icon-256x256.png?rev=3234740)
 * [WooPayments: Integrated WooCommerce Payments](https://wordpress.org/plugins/woocommerce-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-payments/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Felipe (a11n)](https://wordpress.org/support/users/felipea8c/)
 * Last activity: [4 years ago](https://wordpress.org/support/topic/refund-issues-4/#post-15609635)
 * Status: resolved