Title: Refund Issues
Last modified: May 1, 2022

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# Refund Issues

 *  Resolved [kruidenhemel](https://wordpress.org/support/users/kruidenhemel/)
 * (@kruidenhemel)
 * [4 years ago](https://wordpress.org/support/topic/refund-issues-3/)
 * I was trying to refund an item because the client had purchased it accidentally
   twice. But after pressing on the refund button, the manually return or the gateway
   return buttons aren’t showing.
 * [https://pasteboard.co/FPo7x7qM236r.png](https://pasteboard.co/FPo7x7qM236r.png)
 * WordPress version: 5.9.3
    WooCommerce version: 6.4.1 Server info: Apache PHP 
   version: 7.4.29 MySQL version: 5.7.32-35-log

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/)
 * (@rainfallnixfig)
 * [4 years ago](https://wordpress.org/support/topic/refund-issues-3/#post-15606878)
 * Hi [@kruidenhemel](https://wordpress.org/support/users/kruidenhemel/),
 * I understand the refund buttons do not show when you’re trying to process a refund.
   This kind of problem is usually caused by a conflict with your theme or with 
   another plugin. The best way to determine this is to:
    - Temporarily switch your theme to [Storefront](https://www.woocommerce.com/storefront/)
    - Disable all plugins except for WooCommerce
    - Go to refund the product and check again
 * If you’re not seeing the same behavior after completing the conflict test, then
   you know the problem was with the plugins and/or theme you deactivated.
 * Reactivate the theme first and check again. Then, go on and reactivate your other
   plugins one by one, testing after each, until you find the one causing conflict.
 * You can find a more detailed explanation on how to do a conflict test here: [https://docs.woocommerce.com/document/how-to-test-for-conflicts/](https://docs.woocommerce.com/document/how-to-test-for-conflicts/).
 * Thanks.
 *  Thread Starter [kruidenhemel](https://wordpress.org/support/users/kruidenhemel/)
 * (@kruidenhemel)
 * [4 years ago](https://wordpress.org/support/topic/refund-issues-3/#post-15606909)
 * Thank you for the quick reply…found the culprit: It was the “Woocommerce Payment”
   plugin Version 4.0.2
 * If I disable or remove that then ppl won’t be able to pay on the site…which other
   payment processing plugin should I install then?
 * Authorize, Stripe…?
    Any suggestions?
 * And can I use refund even after deactivating the Woocommerce Payment plugin and
   installing a different one?
 *  [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/)
 * (@rainfallnixfig)
 * [4 years ago](https://wordpress.org/support/topic/refund-issues-3/#post-15606929)
 * Hi there,
 * Glad to know it’s working! However, I find it rather strange the culprit is the
   WooCommerce Payments plugin since it’s developed by Automattic and the product
   is fully compatible with WooCommerce core.
 * I would suggest getting in contact with the WooCommerce Payments support team
   on this specific forum as they may have additional feedback for you:
 * [https://wordpress.org/support/plugin/woocommerce-payments/](https://wordpress.org/support/plugin/woocommerce-payments/)
 * There is a large range of Payment Gateway options for WooCommerce to provide 
   payment options for your customers. This document provides additional tips on
   choosing the right payment gateway for your site.
 * [https://woocommerce.com/document/premium-payment-gateway-extensions/](https://woocommerce.com/document/premium-payment-gateway-extensions/)
 * Cheers.
 *  Thread Starter [kruidenhemel](https://wordpress.org/support/users/kruidenhemel/)
 * (@kruidenhemel)
 * [4 years ago](https://wordpress.org/support/topic/refund-issues-3/#post-15606945)
 * Thank you…I’ll try there.
 *  [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/)
 * (@rainfallnixfig)
 * [4 years ago](https://wordpress.org/support/topic/refund-issues-3/#post-15606994)
 * You’re welcome! That sounds like a plan.
 * Feel free to create a new topic if you need assistance with anything else.
 * Cheers.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Refund Issues’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/)
 * Last activity: [4 years ago](https://wordpress.org/support/topic/refund-issues-3/#post-15606994)
 * Status: resolved