Title: Refund issue
Last modified: July 3, 2020

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# Refund issue

 *  [wptexas2](https://wordpress.org/support/users/wptexas2/)
 * (@wptexas2)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/refund-issue/)
 * I cancel my subscription after 2 days and request to refund. This is what they
   respond
 * “We offer refunds within 30 days of purchase. If the item(s) is broken, not working
   properly, or truly missing features from what is being mentioned on the sales
   page we will offer a full refund.”
 * You judge. Be careful.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [vaksupport](https://wordpress.org/support/users/vaksupport/)
 * (@vaksupport)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/refund-issue/#post-13056794)
 * Hello,
 * Thank you for contacting us.
 * User satisfaction is always a number one priority for us and we are constantly
   striving to improve our products to provide the best customer experience possible.
   We requested your feedback and asked whether you are experiencing any issues 
   with the plugin for several times (four times more precisely) for which we were
   told that the plugin is working, but you need the refund as you were simply looking
   for something else.
 * >  I just cancel my subscription. Would you please refund my money back.
 * > Simply I was looking for something else.
 * After several iterations, we couldn’t get a valid reason to refund the payment,
   but we still offered our help to resolve any issues or queries you may have so
   that we can provide a resolution.
 * As per our refund policy for the paid versions of the plugin, we are still willing
   to help you and provide the refund if the plugin is broken or if we fail to keep
   any of our promises.
 * We’ll be looking forward to helping you.
    -  This reply was modified 5 years, 9 months ago by [vaksupport](https://wordpress.org/support/users/vaksupport/).
    -  This reply was modified 5 years, 9 months ago by [vaksupport](https://wordpress.org/support/users/vaksupport/).
 *  Moderator [tobifjellner (Tor-Bjorn “Tobi” Fjellner)](https://wordpress.org/support/users/tobifjellner/)
 * (@tobifjellner)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/refund-issue/#post-13057371)
 * [@vaksupport](https://wordpress.org/support/users/vaksupport/) I’ve removed the
   modlook you placed on this topic. I see no guideline violation here from the 
   users side.
    Although support for commercial software is not allowed in these
   forums, there is one special case: If your free plugin upsells (i.e. invites 
   to “upgrade” in your readme or anywhere suggests paid stuff in the admin, etc.),
   then a review may describe the user experience, including this upgrade path and
   its outcomes.
 * On the other hand: Keep in mind for the future that you should avoid publicly
   quoting statements from private conversation.
 * If you need to contact the moderators about this then you can do so via the Slack#
   forums channel.
 * To use that channel you need a Slack account. You can obtain one via these instructions.
 *  Slack – [https://make.wordpress.org/chat/](https://make.wordpress.org/chat/)
 * When you contact the #forums channel, inform them what your WordPress.ORG forum
   user ID is. That will help the moderators find your account and ascertain what
   the issue is.
 * If you do use Slack do not direct message me or any other moderator. Use the #
   forums channel and any moderator there can assist you.
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [5 years, 9 months ago](https://wordpress.org/support/topic/refund-issue/#post-13068342)
 * For pro or commercial product support please contact the author directly on their
   site. This includes any pre-sales topics as well and any refund issue. That’s
   why I am closing this review but not archiving it.
 * As the author is aware, commercial products are [not supported in these forums](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products).
   I am sure they will have no problem supporting you there.
    -  This reply was modified 5 years, 9 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/).

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Refund issue’ is closed to new replies.

 * ![](https://ps.w.org/icegram/assets/icon-128x128.gif?rev=3469073)
 * [Icegram Engage – Popups, Optins, CTAs & Lead Generation](https://wordpress.org/plugins/icegram/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/icegram/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/icegram/)
 * [Active Topics](https://wordpress.org/support/plugin/icegram/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/icegram/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/icegram/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/refund-issue/#post-13068342)