Refund functionality

  • Resolved ksaltik

    (@ksaltik)


    1 year ago

    Hi,

    I see that your plugin support refund but I can’t see any detail how to setup it.

    https://www.monsterinsights.com/addon/ecommerce/

    Nothing about it in your documentation etc. Youtube channel nothing.

    Does your plugin support refund tracking or not. How to setup it or use it.

    Most other require to setup up measurement perotocol api secret etc you have nothing.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author chriscct7

    (@chriscct7)

    1 year ago

    Hi there,

    Yes we support full refunds and also partial refunds on supported eCommerce platforms like WooCommerce. To do this, no setup is required.

    When you authenticate with MonsterInsights we automatically create and retrieve a measurement protocol API secret to use for server side tracked items like refunds, enhanced form tracking, etc.

    The goal with our plugin is to make advanced Google Analytics tracking as simple as possible, we believe in automating everything where possible so that our users don’t have to do anything (steps, or configuration, or setup).

    -Chris

    Thread Starter ksaltik

    (@ksaltik)

    1 year ago

    So we can’t see the refunds as an event in Google Analytics 4. Because the plugin send that info through Measurement Protocol. Am I right?

    Plugin Author chriscct7

    (@chriscct7)

    1 year ago

    Hi there,
    They will show up as a refund event in Google Analytics, which is reflected in eCommerce reports as an order with the same order ID as the original order but negative item and order totals

    Thread Starter ksaltik

    (@ksaltik)

    1 year ago

    thank you

Viewing 4 replies - 1 through 4 (of 4 total)
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