Support » Requests and Feedback » Refund for hosted account?

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  • Moderator cubecolour



    you’re in the wrong place – you need to go to for support.

    I’ve never heard of a self hosted account where you can’t use third party themes. Any disputes over account fees or usages, or questions about your billing is something you will have to work out with your hosting service.

    [edit] perhaps I’ve misinterpreted… You must have paid for an premium feature account on ?

    Cubecolour — many thanks for this. Greatly appreciated.

    ClaytonJames — “Unless you are using the hosted version of wordpress on In that case, you won’t be able to use our themes as they don’t allow any outside themes.”

    Many thanks to you both.


    Yep’ – caught that too late. See my edit above.. Sorry. 🙂

    Hey – no worries!! Just really appreciate the time you took to answer!

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