Refund Failed: No transaction ID

Resolved dkrahl
(@dkrahl)

3 years, 9 months ago

Hi again,

I am still in Test Mode. A test purchase with the number 7000000 worked and shows up in orders: https://ibb.co/pyGTPNR

When trying to refund, the button offers to refund 0,00€ and I cannot modify: https://ibb.co/F6BdJCg When clicking the button, the error message “Refund Failed: No transaction ID” https://ibb.co/4sy8q5M appears.

Is this due to Test Mode? Or how can I refund the 1.21€ of the test purchase?

I did not try “pasar a produccion” en Redsys Admin Panel yet as it states “Atención, no tienes ninguna devolución autorizada en los últimos 30 dias”.

Thank you,

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Author

(@jconti)

You need to set the number of products/items to refund. First press the up button under the Qty, and then press the refund button.

Thread Starter

dkrahl

(@dkrahl)

3 years, 9 months ago

Thank you Jose, the refund amount shows now correctly.

When clicking the button, it states “Are you sure you wish to process this refund? This action cannot be undone.” ->OK->”Refund Failed: No transaction ID“. Is this due to test mode?

Plugin Author

Jose Conti

(@jconti)

3 years, 9 months ago

In mi dev site works fine, @dkrahl.

Do you have Bizum logs enabled? If yes, paste it here please.

Thread Starter

dkrahl

(@dkrahl)

3 years, 9 months ago

Hi Jose,

Here is the log file for a new order paid with Bizum and cancellation. Thank you.

01-13-2023 @ 09:28:30 -  
01-13-2023 @ 09:28:30 - /****************************/
01-13-2023 @ 09:28:30 -    Generating Redsys Form     
01-13-2023 @ 09:28:30 - /****************************/
01-13-2023 @ 09:28:30 -  
01-13-2023 @ 09:28:30 -  
01-13-2023 @ 09:28:30 - /****************************/
01-13-2023 @ 09:28:30 -          SHA256 Test.         
01-13-2023 @ 09:28:30 - /****************************/
01-13-2023 @ 09:28:30 -  
01-13-2023 @ 09:28:30 -  
01-13-2023 @ 09:28:30 - /****************************/
01-13-2023 @ 09:28:30 -           URL Test RD         
01-13-2023 @ 09:28:30 - /****************************/
01-13-2023 @ 09:28:30 -  
01-13-2023 @ 09:28:30 -  
01-13-2023 @ 09:28:30 - /****************************/
01-13-2023 @ 09:28:30 -          SHA256 Test.         
01-13-2023 @ 09:28:30 - /****************************/
01-13-2023 @ 09:28:30 -  
01-13-2023 @ 09:28:30 - Generating payment form for order 3013. Sent data: Array
(
    [Ds_SignatureVersion] => HMAC_SHA256_V1
    [Ds_MerchantParameters] => 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
    [Ds_Signature] => XRWI2iJpb6GuMvgKVM2psM/AwuSdSkOSW/VPyDh/wE0=
)

01-13-2023 @ 09:28:30 - Helping to understand the encrypted code: 
01-13-2023 @ 09:28:30 - DS_MERCHANT_AMOUNT: 121
01-13-2023 @ 09:28:30 - DS_MERCHANT_ORDER: 808000003013
01-13-2023 @ 09:28:30 - DS_MERCHANT_MERCHANTCODE: xxx
01-13-2023 @ 09:28:30 - DS_MERCHANT_CURRENCY978
01-13-2023 @ 09:28:30 - DS_MERCHANT_TRANSACTIONTYPE: 0
01-13-2023 @ 09:28:30 - DS_MERCHANT_TERMINAL: 001
01-13-2023 @ 09:28:30 - DS_MERCHANT_MERCHANTURL: https://www.xxx.com/?wc-api=WC_Gateway_bizumredsys
01-13-2023 @ 09:28:30 - DS_MERCHANT_URLOK: https://www.xxx.com/checkout/order-received/3013/?key=wc_order_wZlJpigjFLlNx&utm_nooverride=1
01-13-2023 @ 09:28:30 - DS_MERCHANT_URLKO: https://www.xxx.com/carrito/?cancel_order=true&order=wc_order_wZlJpigjFLlNx&order_id=3013&redirect&_wpnonce=2a9b0c2e23
01-13-2023 @ 09:28:30 - DS_MERCHANT_CONSUMERLANGUAGE: 1
01-13-2023 @ 09:28:30 - DS_MERCHANT_PRODUCTDESCRIPTION: Order 3013
01-13-2023 @ 09:28:30 - DS_MERCHANT_PAYMETHODS: z
01-13-2023 @ 09:28:38 - HTTP Notification received: Array
(
    [Ds_SignatureVersion] => HMAC_SHA256_V1
    [Ds_Signature] => xe_iNL1zSaU24u6yGA-bbVXXns2waLfRjF8JnHXYmsA=
    [Ds_MerchantParameters] => eyJEc19EYXRlIjoiMTNcLzAxXC8yMDIzIiwiRHNfSG91ciI6IjA5OjI4IiwiRHNfU2VjdXJlUGF5bWVudCI6IjEiLCJEc19BbW91bnQiOiIxMjEiLCJEc19DdXJyZW5jeSI6Ijk3OCIsIkRzX09yZGVyIjoiODA4MDAwMDAzMDEzIiwiRHNfTWVyY2hhbnRDb2RlIjoiMDU4NDQ5Njk1IiwiRHNfVGVybWluYWwiOiIwMDEiLCJEc19SZXNwb25zZSI6IjAwMDAiLCJEc19NZXJjaGFudERhdGEiOiIiLCJEc19UcmFuc2FjdGlvblR5cGUiOiIwIiwiRHNfQ29uc3VtZXJMYW5ndWFnZSI6IjEiLCJEc19BdXRob3Jpc2F0aW9uQ29kZSI6IjAwMDAwMCIsIkRzX1Byb2Nlc3NlZFBheU1ldGhvZCI6IjY4In0=
)

01-13-2023 @ 09:28:38 - Received INVALID notification from Servired/RedSys
01-13-2023 @ 09:28:38 - $remote_sign: 
01-13-2023 @ 09:28:38 - $localsecret: 
01-13-2023 @ 09:29:31 - $order_id#:

Plugin Author

Jose Conti

(@jconti)

3 years, 9 months ago

Ok, @dkrahl

I think it is a bug. Add the live SHA256 to the settings, and I think it will work. I’ve to fix the problem. The plugin only checks the live SHA256, so the notification is not validated if it is not set.

Thread Starter

dkrahl

(@dkrahl)

3 years, 9 months ago

live mode is working just fine, thank you Jose.