Title: Refund Error
Last modified: April 13, 2022

---

# Refund Error

 *  Resolved [Adrian](https://wordpress.org/support/users/adrianlacheta/)
 * (@adrianlacheta)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/refund-error-4/)
 * Hi,
 * I try to do a refund but always get the same error:
    An error occurred while 
   attempting to create the refund using the payment gateway API.
 * The Log:
 *     ```
       2022-04-13T12:13:02+00:00 DEBUG  https://api.paypal.com/v2/checkout/orders/4YL653350H029545M
       Response Debug ID: b181745c0d11
       Response: Array
       (
           [code] => 200
           [message] => OK
       )
   
       2022-04-13T12:13:02+00:00 DEBUG Trying to refund/void order 4YL653350H029545M, payments: {"authorizations":[],"captures":[{"id":"1KL44333B2994550D","status":"COMPLETED","amount":{"currency_code":"EUR","value":"460.00"},"final_capture":true,"seller_protection":{"status":"ELIGIBLE"},"invoice_id":"efebac-7705","custom_id":"7705","seller_receivable_breakdown":{"gross_amount":{"currency_code":"EUR","value":"460.00"},"paypal_fee":{"currency_code":"EUR","value":"11.80"},"net_amount":{"currency_code":"EUR","value":"448.20"}}}]}.
       2022-04-13T12:13:04+00:00 DEBUG POST https://api.paypal.com/v2/payments/captures/1KL44333B2994550D/refund
       Request Body: {"invoice_id":"efebac-7705","amount":{"currency_code":"EUR","value":"460.00"}}
       Response Debug ID: 8ffcb728f51e1
       Response: Array
       (
           [code] => 422
           [message] => Unprocessable Entity
       )
   
       Response Body: {"name":"UNPROCESSABLE_ENTITY","message":"The requested action could not be performed, semantically incorrect, or failed business validation.","debug_id":"8ffcb728f51e1","details":[{"issue":"REFUND_FAILED_INSUFFICIENT_FUNDS","description":"Capture could not be refunded due to insufficient funds. Please check to see if you have sufficient funds in your PayPal account or if the bank account linked to your PayPal account is verified and has sufficient funds."}],"links":[{"href":"https://developer.paypal.com/docs/api/payments/v2/#error-REFUND_FAILED_INSUFFICIENT_FUNDS","rel":"information_link"}]}
   
       2022-04-13T12:13:04+00:00 ERROR Refund failed: [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/payments/v2/#error-REFUND_FAILED_INSUFFICIENT_FUNDS
       ```
   
 * Thanks for any Help in advance.
 * Adrian

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * (@niklasinpsyde)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/refund-error-4/#post-15556550)
 * Hi [@adrianlacheta](https://wordpress.org/support/users/adrianlacheta/),
 * The error `REFUND_FAILED_INSUFFICIENT_FUNDS` usually means not enough funds are
   available on your PayPal account to perform the refund.
    If you think that enough
   funds should be available, then I would suggest reaching out to the [PayPal MTS](https://www.paypal-techsupport.com/s/login/)
   with a copy of the log entry you shared. This doesn’t look to be an issue with
   the plugin, as I would expect a similar error when you attempt to perform the
   refund directly from the PayPal dashboard.
 * Kind regards,
    Niklas
 *  Plugin Support [Femi](https://wordpress.org/support/users/femiyb/)
 * (@femiyb)
 * [4 years ago](https://wordpress.org/support/topic/refund-error-4/#post-15588179)
 * Hi there
 * We have not heard back from you in a while, so I’m marking this thread as resolved.
   
   Hopefully, you were able to proceed as advised above. If you have any further
   questions, please feel free to reopen this topic or create a new one.
 * Cheers! 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Refund Error’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
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 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Femi](https://wordpress.org/support/users/femiyb/)
 * Last activity: [4 years ago](https://wordpress.org/support/topic/refund-error-4/#post-15588179)
 * Status: resolved