Refund button is disabled | Unable to click

  • prashantrulz

    (@prashantrulz)


    3 years, 8 months ago

    I am currently using your free version. I find that my refund button is disabled. Even the CSS loading is that of a button[disabled].

    1) It not working in any product simple or variable.
    2) I have tried disabling the plugins and changing the theme but it is not working.
    3) I have tried disabling all cache but nothing worked.

    Screenshot of the same can be seen here. https://ibb.co/pvJ6Ys2

    Please help. Best

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter prashantrulz

    (@prashantrulz)

    3 years, 8 months ago

    Care to reply?

    perfectleads

    (@perfectleads)

    3 years, 7 months ago

    I think the button only works when the order is complete. The button is unclickable for me when the order is in process or on hold, which from the customer’s point of view looks like we’re lying about the local refund request feature.. I hope a developer can show us if we can hide the button when it’s unclickable.

    Plugin Author YITHEMES

    (@yithemes)

    3 years, 5 months ago

    Hi there,

    We’re sorry for the late reply. Yes, the button is disabled unless there is a paid date or a completed date on the order.
    To make the button always available, you can use this code:

    add_filter( 'yith_wcars_order_date', 'yith_ywcars_enable_refund', 50 );
function yith_ywcars_enable_refund() {
  return 'today';
}
Viewing 3 replies - 1 through 3 (of 3 total)
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