Support » Plugin: WooCommerce » Refund Amount is Greyed out

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    (@wooassist)


    
    ### WordPress Environment ###
    
    WordPress address (URL): https://cardinalbagsupplies.com
    Site address (URL): https://cardinalbagsupplies.com
    WC Version: 3.6.2
    Log Directory Writable: ✔
    WP Version: 5.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.2.17-1+ubuntu18.04.1+deb.sury.org+3
    PHP Post Max Size: 100 MB
    PHP Time Limit: 3600
    PHP Max Input Vars: 1000
    cURL Version: 7.58.0
    OpenSSL/1.1.1b
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.25-28-log
    Max Upload Size: 50 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.6.2
    WC Database Prefix: wp_9s27zqs4wh_
    MaxMind GeoIP Database: ✔
    Total Database Size: 261.34MB
    Database Data Size: 171.44MB
    Database Index Size: 89.90MB
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    wp_9s27zqs4wh_siteguard_history: Data: 1.38MB + Index: 0.00MB
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    wp_9s27zqs4wh_smooth_slider: Data: 0.00MB + Index: 0.00MB
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    wp_9s27zqs4wh_users: Data: 0.16MB + Index: 0.17MB
    wp_9s27zqs4wh_vslider: Data: 0.00MB + Index: 0.01MB
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    wp_9s27zqs4wh_wc_webhooks: Data: 0.02MB + Index: 0.02MB
    wp_9s27zqs4wh_wfBadLeechers: Data: 0.02MB + Index: 0.00MB
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    wp_9s27zqs4wh_wfBlocks: Data: 0.02MB + Index: 0.02MB
    wp_9s27zqs4wh_wfBlocksAdv: Data: 0.02MB + Index: 0.00MB
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    wp_9s27zqs4wh_wfNet404s: Data: 0.02MB + Index: 0.02MB
    wp_9s27zqs4wh_wfNotifications: Data: 0.02MB + Index: 0.00MB
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    wp_9s27zqs4wh_wfReverseCache: Data: 0.02MB + Index: 0.00MB
    wp_9s27zqs4wh_wfScanners: Data: 0.02MB + Index: 0.00MB
    wp_9s27zqs4wh_wfSNIPCache: Data: 0.02MB + Index: 0.05MB
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    wp_9s27zqs4wh_wfVulnScanners: Data: 0.02MB + Index: 0.00MB
    wp_9s27zqs4wh_woocommerce_extra_flat_rates: Data: 0.02MB + Index: 0.00MB
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    wp_commentmeta: Data: 0.02MB + Index: 0.03MB
    wp_comments: Data: 0.02MB + Index: 0.08MB
    wp_links: Data: 0.02MB + Index: 0.02MB
    wp_options: Data: 0.02MB + Index: 0.03MB
    wp_postmeta: Data: 0.02MB + Index: 0.03MB
    wp_posts: Data: 0.02MB + Index: 0.06MB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB
    wp_terms: Data: 0.02MB + Index: 0.03MB
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB
    wp_usermeta: Data: 0.02MB + Index: 0.03MB
    wp_users: Data: 0.02MB + Index: 0.05MB
    
    ### Post Type Counts ###
    
    amn_mi-lite: 3
    attachment: 525
    blog: 3
    bne_testimonials: 10
    custom_css: 1
    customize_changeset: 2
    global_product_addon: 2
    nav_menu_item: 105
    oembed_cache: 8
    page: 5043
    post: 55
    product: 59
    product_tabpage: 1
    product_variation: 439
    quantity-rule: 1
    revision: 11
    scheduled-action: 16
    shop_coupon: 8
    shop_order: 4974
    shop_order_refund: 153
    shopp_product: 1
    testimonial: 1
    tm_product_cp: 1
    wp_email_images: 1
    wpcf7_contact_form: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (59) ###
    
    ManageWP - Worker: by GoDaddy – 4.8.0
    Gravity Forms: by rocketgenius – 2.4.9
    AfterShip - WooCommerce Tracking: by AfterShip – 1.9.5 – Not tested with the active version of WooCommerce
    Akismet Anti-Spam: by Automattic – 4.1.2
    Arconix Shortcodes: by Tyche Softwares – 2.1.6
    WordPress Backup & Security Plugin - BlogVault: by Backup by BlogVault – 1.88
    Coming Soon Page & Maintenance Mode by SeedProd: by SeedProd – 5.0.25
    Contact Form 7: by Takayuki Miyoshi – 5.1.1
    Enable Media Replace: by ShortPixel – 3.2.9
    Enhanced E-commerce for Woocommerce store: by Tatvic – 2.1.7
    Export All URLs: by Atlas Gondal – 3.6
    Flexible Shipping: by WP Desk – 3.3.13
    Gravity PDF: by Gravity PDF – 5.1.5
    Header and Footer Scripts: by Digital Liberation – 2.1.0
    Homepage Control: by WooThemes – 2.0.3
    My Custom Functions: by Space X-Chimp – 4.38
    PopupAlly Pro: by AccessAlly – 3.0.2
    Post Type Switcher: by John James Jacoby – 3.1.0
    Protect WP-Admin: by MR Web Solution – 3.0.3
    Shortcoder: by Aakash Chakravarthy – 4.4
    Simple 301 Redirects: by Scott Nellé – 1.07
    SiteGuard WP Plugin: by JP-Secure – 1.4.3
    Page Builder by SiteOrigin: by SiteOrigin – 2.10.5
    SiteOrigin Widgets Bundle: by SiteOrigin – 1.15.6
    Stop WP Emails Going to Spam: by Fullworks – 1.1.2
    Storefront Blog Excerpt: by Wooassist – 1.1.4
    Storefront Site Logo: by Wooassist – 1.2.3
    Stamps.com WooCommerce Extension (USPS) (Basic): by XAdapter – 2.0.7 – Not tested with the active version of WooCommerce
    WooCommerce Additional Variation Images: by WooCommerce – 1.7.15
    Woocommerce Advanced Bulk Edit: by George Iron – 4.2.2 – Not tested with the active version of WooCommerce
    WooCommerce Create Customer on Order: by cxThemes – 1.20 – Not tested with the active version of WooCommerce
    WooCommerce Dynamic Pricing: by Lucas Stark – 3.1.13 – Not tested with the active version of WooCommerce
    WooCommerce - Store Exporter: by Visser Labs – 2.0.2 – Not tested with the active version of WooCommerce
    WooCommerce PayPal Pro (Classic and PayFlow Editions) Gateway: by WooCommerce – 4.4.16
    WooCommerce Purchase Order Payment Gateway: by WooCommerce – 1.2.3
    WooCommerce Google Ads Conversion Tracking: by Wolf+Bär Agency – 1.5.2
    WooCommerce Google Ads Dynamic Remarketing: by Wolf+Bär Agency – 1.7.7 – Not tested with the active version of WooCommerce
    WooCommerce Google Trusted Stores Integration: by enollo – 1.0.0 – Not tested with the active version of WooCommerce
    WooCommerce Gravity Forms Product Add-Ons: by Lucas Stark – 3.3.8 – Not tested with the active version of WooCommerce
    WooCommerce Advanced Product Quantities: by WP BackOffice – 2.1.9 – Not tested with the active version of WooCommerce
    WooCommerce MailChimp Integration: by WooCommerce – 1.0.3 – Not tested with the active version of WooCommerce
    WooCommerce Print Invoices/Packing Lists: by SkyVerge – 3.6.4
    WooCommerce Product Add-ons: by WooCommerce – 2.9.2 – Not tested with the active version of WooCommerce
    WooCommerce Google Product Feed: by Ademti Software Ltd. – 7.8.7
    WooCommerce Quick Export Plugin: by MB Création – 2.2 – Not tested with the active version of WooCommerce
    WooCommerce Sequential Order Numbers Pro: by SkyVerge – 1.13.1
    WooCommerce Shipment Tracking: by WooCommerce – 1.6.14
    WooCommerce UPS Shipping: by WooCommerce – 3.2.15
    WooCommerce USPS Shipping: by WooCommerce – 4.4.23
    WooCommerce TM Extra Product Options: by themeComplete – 4.9.2
    WooCommerce Variation Swatches and Photos: by Lucas Stark – 3.0.12
    WooCommerce: by Automattic – 3.6.2
    WordPress Importer: by wordpressdotorg – 0.6.4
    Yoast SEO Premium: by Team Yoast – 9.6.1
    WP Rocket: by WP Media – 3.3.2
    WP Rollback: by Impress.org – 1.6
    WP Security Audit Log: by WP White Security – 3.4.0.1
    Smush: by WPMU DEV – 3.2.0.1
    Custom Product Tabs for WooCommerce: by YIKES
    Inc. – 1.6.10
    
    ### Inactive Plugins (5) ###
    
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.6.0
    PopupAlly: by AccessAlly – 2.0.2
    Redirection: by John Godley – 4.2.3
    WooCommerce Conversion Tracking: by Tareq Hasan – 2.0.2
    WooCommerce Google Analytics Integration: by WooCommerce – 1.4.9
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (4) ###
    
    Force Strong Passwords - WPE Edition: by Jason Cosper – 1.6.4
    ManageWP - Worker Loader: by ManageWP –
    Stop long comments: by WPEngine – 0.0.4
    WP Engine System: by WP Engine – 3.2.1
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #1533 - /shop/
    Cart: #1534 - /cart/
    Checkout: #1535 - /checkout/
    My account: #1536 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Cardinal Supplies
    Version: 1.0.0
    Author URL: http://wooassist.com
    Child Theme: ✔
    Parent Theme Name: Storefront
    Parent Theme Version: 2.5.0
    Parent Theme Author URL: https://woocommerce.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: /nas/content/live/cardinalbag/wp-content/plugins/woocommerce-tm-extra-product-options/templates/cart/cart-item-data.php
    cardinalsupplies/woocommerce/checkout/form-billing.php
    cardinalsupplies/woocommerce/checkout/form-shipping.php
    cardinalsupplies/woocommerce/notices/error.php
    
    ### WooCommerce Google Product Feed fields ###
    
    Availability: Defaults to "in stock".
    Condition: Defaults to "new".
    Brand: Defaults to "Cardinal Bag Supplies".
    Manufacturer Part Number (MPN): Pre-populates from pa_mpn taxonomy.
    Product Type: Defaults to "Business & Industrial > Retail > Money Handling".
    Google Product Category: Defaults to "Business & Industrial > Retail > Money Handling > Money Deposit Bags".
    Gender: Defaults to "unisex".
    Age Group: Defaults to "adult".
    Bing Category: Defaults to "Business & Industrial > Retail > Money Handling > Money Deposit Bags".
    
    ### WooCommerce Google Product Feed options ###
    
    Include variations in feed: Enabled
    Send item_group_id: Enabled
    
    ### Action Scheduler ###
    
    Complete: 16
    Oldest: 2019-05-15 03:24:41 -0500
    Newest: 2019-05-15 04:22:43 -0500
    
    Pending: 0
    Oldest: –
    Newest: –
    
    Canceled: 0
    Oldest: –
    Newest: –
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    

    Before we updated WooCommerce to it’s newest version, we are able to input our desired amount in the amount field. After the update, to do a refund we need to add a quantity and changing the price value. Now a specified amount can be refunded http://prntscr.com/npwrfh

    Is this part of the update? We didn’t see anything about this on the changelog?

    The page I need help with: [log in to see the link]

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Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Refund Amount is Greyed out’ is closed to new replies.