Title: Refund
Last modified: August 7, 2018

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# Refund

 *  Resolved [then](https://wordpress.org/support/users/then/)
 * (@then)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/refund-41/)
 * I installed this plugin a few weeks ago and it ran a successful restore, but 
   since then when trying to run the restore feature it has not relinked ANY images/
   pages/products. I contacted support end of last week and have had sluggish replies,
   one per day, (after paying for premium) and I now just want a refund. This plugin
   might give peace of mind to some, but I feel you’re stealing peoples money. When
   they need help trying to get their site back it just isnt there and you’re forcing
   people to pay for money knowing they need your help. On top of this, you have
   NO phone number for support or your business, listed anywhere on the web. I also
   dont trust that you will give me a refund as I have not received a reply, and
   you have no dedicated customer care department.
 * I no longer trust this plugin. David Anderson, can you arrange for a FULL refund
   URGENTLY please. I now have to rebuild a site due to your plugin not working,
   and your support person (Bryle) being totally inadequate.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [then](https://wordpress.org/support/users/then/)
 * (@then)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/refund-41/#post-10567372)
 * Also, the support person asked for all logs, which I gave during the first email.
   I also sent screen shots. He has since asked for a copy of the backups, which
   will not help in any way as your server config will be totally different and 
   the restore function has worked once (ONLY THE FIRST TIME I RAN IT).
 * This is all far too slow for a paid product in business critical situations.
 *  Thread Starter [then](https://wordpress.org/support/users/then/)
 * (@then)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/refund-41/#post-10567380)
 * [@davidanderson](https://wordpress.org/support/users/davidanderson/) see above
 *  Plugin Contributor [DNutbourne](https://wordpress.org/support/users/dnutbourne/)
 * (@dnutbourne)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/refund-41/#post-10567485)
 * Hi,
 * Apologies that UpdraftPlus and our support team have failed to meet your expectations.
 * I have responded to your support ticket now, as we are not able to discuss support
   for paid products in this forum.
 * Best Wishes,
    David
 *  Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * (@davidanderson)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/refund-41/#post-10567502)
 * Hi,
 * We’re not allowed to reply to this here – [https://make.wordpress.org/support/handbook/forum-welcome/#do-not-post-about-commercial-products](https://make.wordpress.org/support/handbook/forum-welcome/#do-not-post-about-commercial-products).
   I can see that another member of our support team is responding to your ticket,
   so this forum thread will be marked resolved.
 * David

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Refund’ is closed to new replies.

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## Tags

 * [plugin not working](https://wordpress.org/support/topic-tag/plugin-not-working/)

 * 4 replies
 * 3 participants
 * Last reply from: [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * Last activity: [7 years, 9 months ago](https://wordpress.org/support/topic/refund-41/#post-10567502)
 * Status: resolved