Hi @daphnetalbot
I am trying to find account based on the information I have but was not able to do that. Is there a chance to send us your email so we could search and check?
If you don’t feel comfortable sharing it publically, you can always contact us via https://imagify.io/contact/
Best Regards
Marko
Hello,
Thank you for your reply.
“Out of quota” errors are sometimes wrongly displayed and may be caused by your server timing out during optimization. At times, this can just be temporary and may start working properly again on its own, but the suggestions below have helped others with similar issues.
► Install our Don’t Use Image Magick helper plugin to have your server use an image manipulation module called GD, as when Imagick is used, it can sometimes make optimization very slow or not work well (works simply by activating).
► Add the following to your wp-config.php file (before the “That’s all! Stop editing…” message) to increase the amount of memory and time available for image optimization (this can be a larger number if your host/server will allow):
define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
set_time_limit(0);
If the above does not resolve your issue, you can install our Imagify Tools plugin, which we have developed to offer more in-depth information about any issues that could be occurring.
Once installed, go to Imagify Tools > Infos, and let us know if any of the settings are highlighted in red and what error messages are being displayed. Screenshots would be appreciated, if possible. Once we have this information we may be able to offer better advice on how to fix your issue.
I’ll look forward to your response so we can hopefully get this resolved for you!
Best Regards,
Saransh
Hi, Thank you for all the tips. I did everything. Nothing worked. The tools plugin was a big help. My hosting company found something, changed something. Imagify is now working. Again a big thanks for everything. Love your tool.
Hello,
Awesome! Glad that got it fixed.
Have a great day!
Saransh
