Support » Plugin: Jetpack by » refresh facebook connection and publicize issues

  • Resolved joannmil


    I have the most updated jetpack plugin and wordpress. also updated all templates. I keep having 2 problems. Thanks to anyone who reads through both! I know it’s a little long!

    1. I keep getting the flag “refresh your facebook connection” I do so, and it reappears instantly.

    The blog is live, yet when I try to publicize from the live blog, it says website not found.

    2. also I can NOT get the featured image to appear on facebook despite using the provided check box. I checked to see if the proper code is there (attachment-post-thumbnail) and have made sure the image is the proper size (at least 200×200). facebook and other sites randomly pull images from the header or within the body of post. Uggh

    Any help appreciated.

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  • Plugin Contributor Brandon Kraft


    Happiness Engineer

    Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:

    hey thanks but I just removed Jetpack and have been manually publicizing and that works. it appears it was a malfunction of jetpack and my twentytweleve template.

    Plugin Contributor Brandon Kraft


    Happiness Engineer

    Were you using the “stock” Twenty Twelve themes or have you made any changes to it? As a default theme, it is one that we test against so I’d like to give it a second look if that is a potential source of the issue.

    Cheers. I’m going to mark this as resolved since you’re not using the feature any longer.

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