Title: Reduce Order number Last modified: March 26, 2022 --- # Reduce Order number * Resolved [hishamtawfiq](https://wordpress.org/support/users/hishamtawfiq/) * (@hishamtawfiq) * [4 years, 1 month ago](https://wordpress.org/support/topic/reduce-order-number/) * Hello, * We migrate from Hostgator to bluehost for a better performance, however since we did about 20 orders the stock was not reduce with the amount in the order, for example product with 2 items after the order it remains 2, another order with 4 items, only 2 were reduced and the other were not. when testing those products the system worked nicely but when reviewing the orders with the problems, i discovered that the order note as well are not reducing anything. * Nothing was reduced [https://snipboard.io/0Hob12.jpg](https://snipboard.io/0Hob12.jpg) Only item was reduced [https://snipboard.io/MPNU49.jpg](https://snipboard.io/MPNU49.jpg) * I checked all the setting reviewed all the products and everything looks fine, even when i test purchasing the same product again it works nicely. * So what can i do please * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Freduce-order-number%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 11 replies - 1 through 11 (of 11 total) * [WP Native](https://wordpress.org/support/users/nazreenexe/) * (@nazreenexe) * [4 years, 1 month ago](https://wordpress.org/support/topic/reduce-order-number/#post-15499471) * Interesting. I’m just curious how the migration was done? with a third-party plugin or built-in migration tool from bluehost? You can do the following if you’ve used the built-in one. * 1. Install [All in one wp migration](https://wordpress.org/plugins/all-in-one-wp-migration/). * Hope this helps! Naz. * [Abiola Ogodo](https://wordpress.org/support/users/oaoyadeyi/) * (@oaoyadeyi) * [4 years, 1 month ago](https://wordpress.org/support/topic/reduce-order-number/#post-15499646) * [@nazreenexe](https://wordpress.org/support/users/nazreenexe/) Thanks for the input * [@hishamtawfiq](https://wordpress.org/support/users/hishamtawfiq/) Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response. * I look forward to hearing from you. * Thread Starter [hishamtawfiq](https://wordpress.org/support/users/hishamtawfiq/) * (@hishamtawfiq) * [4 years, 1 month ago](https://wordpress.org/support/topic/reduce-order-number/#post-15499798) * Oyadeyi A. a11n (@oaoyadeyi) * ``` ### WordPress Environment ### WordPress address (URL): https://khalagaat.com Site address (URL): https://khalagaat.com WC Version: 6.3.1 REST API Version: ✔ 6.3.1 WC Blocks Version: ✔ 6.9.0 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.2.1 Log Directory Writable: ✔ WP Version: 5.9.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.28 PHP Post Max Size: 516 MB PHP Time Limit: 600 PHP Max Input Vars: 3000 cURL Version: 7.81.0 OpenSSL/1.1.1n SUHOSIN Installed: – MySQL Version: 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product_variation: 1252 revision: 17 shop_coupon: 34 shop_order: 698 size-chart: 47 staticblocks: 9 um_directory: 1 um_form: 3 user_registration: 1 viwec_template: 14 wp_global_styles: 1 wpcf7_contact_form: 2 yith_wcan_preset: 1 yith-wcpsc-wc-chart: 19 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (26) ### Async JavaScript: by Frank Goossens (futtta) – 2.21.08.31 Bluehost: by Bluehost – 2.9.0 Contact Form 7: by Takayuki Miyoshi – 5.5.6 Simple Custom CSS and JS: by SilkyPress.com – 3.39 Elementor Pro: by Elementor.com – 3.6.3 Elementor: by Elementor.com – 3.5.6 Envato Market: by Envato – 2.0.7 XStore Core: by 8theme – 4.1.2.1 Elementor Header & Footer Builder: by Brainstorm Force Nikhil Chavan – 1.6.9 Jetpack: by Automattic – 10.7 Nextend Social Login: by Nextendweb – 3.1.4 Nextend Social Login Pro Addon: by Nextendweb – 3.1.4 NitroPack: by NitroPack LLC – 1.5.9 OneSignal Push Notifications: by OneSignal – 2.2.6 Restore Classic Widgets: by 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Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #10 - /shop/ Cart: #11 - /cart/ Checkout: #12 - /checkout/ My account: ❌ Page does not contain the [woocommerce_my_account] shortcode. Terms and conditions: ❌ Page not set ### Theme ### Name: XStore Version: 8.1.2 Author URL: http://www.8theme.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: xstore/woocommerce/archive-product.php xstore/woocommerce/cart/cart-empty.php xstore/woocommerce/cart/cart-item-data.php xstore/woocommerce/cart/cart-shipping.php xstore/woocommerce/cart/cart.php xstore/woocommerce/cart/cross-sells.php xstore/woocommerce/cart/mini-cart.php xstore/woocommerce/checkout/form-billing.php xstore/woocommerce/checkout/form-checkout.php xstore/woocommerce/checkout/form-shipping.php xstore/woocommerce/checkout/thankyou.php xstore/woocommerce/content-product-cat.php xstore/woocommerce/content-product.php xstore/woocommerce/content-single-product.php xstore/woocommerce/content-widget-product.php xstore/woocommerce/content-widget-reviews.php xstore/woocommerce/global/breadcrumb.php xstore/woocommerce/global/form-login.php xstore/woocommerce/global/wrapper-end.php xstore/woocommerce/global/wrapper-start.php xstore/woocommerce/loop/loop-end.php xstore/woocommerce/loop/loop-start.php xstore/woocommerce/loop/no-products-found.php xstore/woocommerce/loop/result-count.php xstore/woocommerce/myaccount/dashboard.php xstore/woocommerce/myaccount/form-login.php xstore/woocommerce/myaccount/navigation.php xstore/woocommerce/single-product/add-to-cart/simple.php xstore/woocommerce/single-product/meta.php xstore/woocommerce/single-product/product-image.php xstore/woocommerce/single-product/related.php xstore/woocommerce/single-product/tabs/tabs.php xstore/woocommerce/single-product/title.php xstore/woocommerce/single-product/up-sells.php xstore/woocommerce/single-product.php ### Action Scheduler ### Complete: 6,310 Oldest: 2022-02-25 15:42:50 +0000 Newest: 2022-03-27 10:25:06 +0000 Failed: 1 Oldest: 2022-03-10 21:21:38 +0000 Newest: 2022-03-10 21:21:38 +0000 ### Status report information ### Generated at: 2022-03-27 12:56:18 +00:00 ``` - This reply was modified 4 years, 1 month ago by [Yui](https://wordpress.org/support/users/fierevere/). - This reply was modified 4 years, 1 month ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/). * Thread Starter [hishamtawfiq](https://wordpress.org/support/users/hishamtawfiq/) * (@hishamtawfiq) * [4 years, 1 month ago](https://wordpress.org/support/topic/reduce-order-number/#post-15499809) * Naz (@nazreenexe) * Well, Thats a good question, we started by all in one migration, the data was not accurate at all, then we decided to manually move the incorrect data, overall am sure we have a huge problems with database, for example when someone order am item the order comes with an extra item (totally different) beside the color and size as attached [https://snipboard.io/4IyeEw.jpg](https://snipboard.io/4IyeEw.jpg), the products id and orders id are totally different from the previous site. anyways i fired everyone working on this project and i really apperciate a simple steps guide to how to fix all this, i have some knowledge but not a developer at the end of the day, so easy steps will help alot guys thanks in advance. * [WP Native](https://wordpress.org/support/users/nazreenexe/) * (@nazreenexe) * [4 years, 1 month ago](https://wordpress.org/support/topic/reduce-order-number/#post-15499823) * Thanks for the update. Do you still have the access to the previous site? if you do, Let’s zoom out and do the following steps. There are a couple things to get it right. first off, the Inventory has to match. Secondly you should able to see the correct line items/Qty that are associated with each respective orders. Manually altering the database, will make things inconsistent, i wouldn’t recommend to do that. * 1. Get a fresh WordPress installation on your Bluehost end. 2. Export the entire site once again using “All in one Wp migration” 3. Import the same on the new Installation at Bluehost. * Let me know if anything I can help with. Naz. * Thread Starter [hishamtawfiq](https://wordpress.org/support/users/hishamtawfiq/) * (@hishamtawfiq) * [4 years, 1 month ago](https://wordpress.org/support/topic/reduce-order-number/#post-15499839) * Naz (@nazreenexe) * Yes i have a access to the site, however we discovered there are 900 maleware because it was a cracked version and most of the plugins as well, so i dont want to move the entire website is possible, i asked the hosting support to backup my database and they did, not sure if that going to help or not .. * [WP Native](https://wordpress.org/support/users/nazreenexe/) * (@nazreenexe) * [4 years, 1 month ago](https://wordpress.org/support/topic/reduce-order-number/#post-15499849) * Probably not. I’d still suggest you to clean up all your malware stuff by using plugin like “[Wordfence](https://wordpress.org/plugins/wordfence/)” which will scan your entire website and helps you identify the malware and get rid off them so. * 1. Clean up your site before moving to a new Installation 2. Avoid using nulled themes/plugins * I recommend getting help from an expert. * Cheers, Naz. - This reply was modified 4 years, 1 month ago by [WP Native](https://wordpress.org/support/users/nazreenexe/). * Thread Starter [hishamtawfiq](https://wordpress.org/support/users/hishamtawfiq/) * (@hishamtawfiq) * [4 years, 1 month ago](https://wordpress.org/support/topic/reduce-order-number/#post-15500003) * Is there any recommendations about the expert who i should contact because everybody i knew screws it more * Thread Starter [hishamtawfiq](https://wordpress.org/support/users/hishamtawfiq/) * (@hishamtawfiq) * [4 years, 1 month ago](https://wordpress.org/support/topic/reduce-order-number/#post-15500086) * Oyadeyi A. a11n (@oaoyadeyi) * Any suggestions * [Abiola Ogodo](https://wordpress.org/support/users/oaoyadeyi/) * (@oaoyadeyi) * [4 years, 1 month ago](https://wordpress.org/support/topic/reduce-order-number/#post-15500265) * [@hishamtawfiq](https://wordpress.org/support/users/hishamtawfiq/) * Since you’ll need more hands-on approach on this, I recommend reaching out to WooCommerce experts using the link below: [https://woocommerce.com/customizations/](https://woocommerce.com/customizations/) * I wish you the best in resolving this * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [4 years, 1 month ago](https://wordpress.org/support/topic/reduce-order-number/#post-15521146) * This thread has been inactive for a bit, so I’m going to mark it as closed. Hopefully, the above information was helpful to you! * Please feel free to open a new thread if you have any further questions. Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Reduce Order number’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 11 replies * 4 participants * Last reply from: [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/reduce-order-number/#post-15521146) * Status: resolved