Support » Plugin: Redirection » Redirection is not working

  • Resolved moodytryme


    Hi !

    Since my web developper moved my website on a pre-prod site, the plugin Redirection won’t work.
    I thought it was because we were on a preprod site, but when we moved back to the online website, it still doesn’t work !

    All the redirections I made before disapeared and when I try to add a new redirection, there’s a message saying : “Désolé mais votre redirection n’a pas été créée” french for “Sorry but your redirection was not created”.

    Thank you for your help !

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  • I first tried uninstalling the plugin directly from the Extensions dashboard, then re-installing. It didn’t work.
    You have to go in the Redirection options to delete all files et desactivate the plugin, and then uninstall the plugin. And after you can re-install and the plugin will work.
    However I lost all the redirections I created before…

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