Support » Plugin: WooCommerce » Redirecting to 3DS

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi @mnppdt28. 3DS is an extra layer of security that some payment gateways offer, where the customer is required to complete an additional verification step when paying. Stripe (one of the most common payment gateways used with WooCommerce) has a good overview of 3DS here: https://stripe.com/docs/payments/3d-secure. Some of the information there is specific to the Stripe plugin, but much of it is applicable to all payment gateways that offer 3DS.

    As for why the order did not update, that depends on several factors. First, what payment gateway did this order use?

    Can you post your system status report? You can find that by going to WooCommerce > Status in your dashboard, then clicking “Get system report,” then “Copy for support.”

    Thread Starter mnppdt28

    (@mnppdt28)

    Hi @apmwebdev,

    We used Apcopay as payment gateway.

    Here’s the system report.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://bigmatmalta.com
    Site address (URL): https://bigmatmalta.com
    WC Version: 4.6.1
    REST API Version: ✔ 4.6.1
    WC Blocks Version: ✔ 3.4.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.6.2
    Log Directory Writable: ✔
    WP Version: ❌ 5.5.1 - There is a newer version of WordPress available (5.5.3)
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.25
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1g-fips
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.26-29-log
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.6.1
    WC Database Prefix: hvl_
    Total Database Size: 1179.41MB
    Database Data Size: 583.63MB
    Database Index Size: 595.78MB
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    hvl_relevanssi: Data: 99.64MB + Index: 171.72MB + Engine InnoDB
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    hvl_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    hvl_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hvl_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hvl_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hvl_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hvl_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hvl_revslider_sliders: Data: 0.36MB + Index: 0.00MB + Engine InnoDB
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    hvl_scalability_pro_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hvl_scalability_pro_profiling: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    hvl_sm_sync: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    hvl_terms: Data: 0.30MB + Index: 0.61MB + Engine InnoDB
    hvl_term_relationships: Data: 20.11MB + Index: 21.03MB + Engine InnoDB
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    hvl_UPCP_Categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hvl_UPCP_Custom_Fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hvl_UPCP_Fields_Meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hvl_UPCP_Items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hvl_UPCP_Item_Images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hvl_UPCP_SubCategories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hvl_UPCP_Tagged_Items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hvl_UPCP_Tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hvl_UPCP_Tag_Groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hvl_UPCP_Videos: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hvl_usermeta: Data: 2.48MB + Index: 1.95MB + Engine InnoDB
    hvl_users: Data: 0.09MB + Index: 0.08MB + Engine InnoDB
    hvl_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hvl_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hvl_wc_category_lookup: Data: 0.31MB + Index: 0.00MB + Engine InnoDB
    hvl_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hvl_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hvl_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hvl_wc_order_product_lookup: Data: 0.17MB + Index: 0.22MB + Engine InnoDB
    hvl_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    hvl_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hvl_wc_product_meta_lookup: Data: 5.52MB + Index: 12.19MB + Engine InnoDB
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    hvl_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hvl_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hvl_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hvl_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    hvl_wfconfig: Data: 2.44MB + Index: 0.00MB + Engine InnoDB
    hvl_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hvl_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hvl_wffilemods: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
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    hvl_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hvl_wfissues: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
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    hvl_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hvl_wflogins: Data: 0.34MB + Index: 0.16MB + Engine InnoDB
    hvl_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hvl_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hvl_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    hvl_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    hvl_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hvl_woodmart_wishlists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    hvl_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hvl_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    hvl_yoast_indexable: Data: 38.41MB + Index: 14.09MB + Engine InnoDB
    hvl_yoast_indexable_hierarchy: Data: 0.34MB + Index: 0.53MB + Engine InnoDB
    hvl_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    hvl_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    hvl_yoast_seo_links: Data: 1.45MB + Index: 0.33MB + Engine InnoDB
    hvl_yoast_seo_meta: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
    Products_List: Data: 0.00MB + Index: 0.00MB + Engine
    
    ### Post Type Counts ###
    
    acf-field: 5
    acf-field-group: 1
    attachment: 45719
    cms_block: 60
    custom_css: 1
    mc4wp-form: 1
    nav_menu_item: 80
    oembed_cache: 33
    page: 25
    popup_theme: 7
    portfolio: 9
    post: 18
    product: 44603
    revision: 1
    shop_coupon: 11
    shop_order: 1809
    shop_order_refund: 221
    vc_grid_item: 1
    woodmart_sidebar: 2
    woodmart_slide: 3
    wpcf7_contact_form: 7
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (44) ###
    
    VaultPress: by Automattic – 2.1.4
    Advanced Access Manager: by Vasyl Martyniuk <vasyl@vasyltech.com> – 6.6.2
    Advanced Cron Manager: by BracketSpace – 2.4.0
    Advanced Custom Fields PRO: by Elliot Condon – 5.9.1
    Akismet Anti-Spam: by Automattic – 4.1.7
    ApcoPay for WooCommerce: by ApcoPay – 1.5.0 – Installed version not tested with active version of WooCommerce 4.6.1
    Bulk remove posts from category: by MasterNs – 3.1.1
    Classic Editor: by WordPress Contributors – 1.6
    Coming Soon Page, Under Construction & Maintenance Mode by SeedProd: by SeedProd – 5.1.3
    Contact Form 7: by Takayuki Miyoshi – 5.2.2
    Disable Comments: by WPDeveloper – 1.11.0
    Duplicate Page: by mndpsingh287 – 4.3
    Facebook for WooCommerce: by Facebook – 2.1.2 – Installed version not tested with active version of WooCommerce 4.6.1
    The Official Facebook Chat Plugin: by Facebook – 1.7
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.12.2
    Heartbeat Control by WP Rocket: by WP Rocket – 2.0
    Hide Admin Toolbar: by Aftab Muni – 1.0
    Jetpack by WordPress.com: by Automattic – 8.9.1
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.2.0
    Mailchimp for WooCommerce: by Mailchimp – 2.4.7 – Installed version not tested with active version of WooCommerce 4.6.1
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
    Plugins Garbage Collector (Database Cleanup): by Vladimir Garagulya – 0.12
    Popup Maker: by Popup Maker – 1.11.2
    Product Catalog Feed Pro by PixelYourSite: by PixelYourSite – 4.1.4 – Installed version not tested with active version of WooCommerce 4.6.1
    Redirection: by John Godley – 4.8
    Slider Revolution: by ThemePunch – 6.2.18
    Safe SVG: by Daryll Doyle – 1.9.9
    SG Optimizer: by SiteGround – 5.7.10
    Term Management Tools: by scribu – 1.1.4
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.34
    
    Woo Product Category Discount Pro: by WooExtend – 3.13 – Installed version not tested with active version of WooCommerce 4.6.1
    WooCommerce Extended Coupon Features FREE: by Soft79 – 3.2.1 – Installed version not tested with active version of WooCommerce 4.6.1
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3 (update to version 2.1.1 is available) – Installed version not tested with active version of WooCommerce 4.6.1
    WooCommerce Product CSV Import Suite: by Mike Jolley / WooThemes – 1.9.19 – Installed version not tested with active version of WooCommerce 4.6.1
    WooCommerce Services: by Automattic – 1.24.3 (update to version 1.25.3 is available) – Installed version not tested with active version of WooCommerce 4.6.1
    WooCommerce: by Automattic – 4.6.1 (update to version 4.7.1 is available)
    Woodmart Core: by  – 1.0.26
    Wordfence Security: by Wordfence – 7.4.14
    Yoast SEO: by Team Yoast – 14.9
    WordPress Starter: by SiteGround – 1.1.1
    WP All Import Pro: by Soflyy – 4.6.3
    WP Downgrade | Specific Core Version: by Reisetiger – 1.2.2
    WP Mail SMTP: by WPForms – 2.5.1
    WP All Import - WooCommerce Add-On Pro: by Soflyy – 3.2.4 – Installed version not tested with active version of WooCommerce 4.6.1
    
    ### Inactive Plugins (2) ###
    
    Controlled Admin Access: by WPRuby – 1.3.9
    Relevanssi: by Mikko Saari – 4.8.3
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    floating (floating-shelves-decor-home)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #6 - /shop/
    Cart: #7 - /cart/
    Checkout: #8 - /checkout/
    My account: #9 - /my-account/
    Terms and conditions: #3107 - /terms-and-condtions/
    
    ### Theme ###
    
    Name: Woodmart Child
    Version: 1.0.0
    Author URL: http://xtemos.com
    Child Theme: ✔
    Parent Theme Name: Woodmart
    Parent Theme Version: 5.2.0
    Parent Theme Author URL: http://themeforest.net/user/xtemos
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: woodmart/woocommerce/archive-product.php
    woodmart/woocommerce/cart/cart-item-data.php
    woodmart/woocommerce/cart/cart.php
    woodmart/woocommerce/cart/cross-sells.php
    woodmart/woocommerce/cart/mini-cart.php
    woodmart/woocommerce/checkout/form-checkout.php
    woodmart/woocommerce/checkout/thankyou.php
    woodmart/woocommerce/content-product.php
    woodmart/woocommerce/content-product_cat.php
    woodmart/woocommerce/content-single-product.php
    woodmart/woocommerce/content-widget-product.php
    woodmart-child/woocommerce/emails/customer-processing-order.php
    woodmart/woocommerce/global/breadcrumb.php
    woodmart/woocommerce/global/form-login.php
    woodmart/woocommerce/global/quantity-input.php
    woodmart/woocommerce/loop/add-to-cart.php
    woodmart/woocommerce/loop/loop-end.php
    woodmart/woocommerce/loop/loop-start.php
    woodmart/woocommerce/loop/no-products-found.php
    woodmart/woocommerce/loop/orderby.php
    woodmart/woocommerce/loop/pagination.php
    woodmart/woocommerce/loop/sale-flash.php
    woodmart/woocommerce/myaccount/form-login.php
    woodmart/woocommerce/product-searchform.php
    woodmart/woocommerce/single-product/add-to-cart/grouped.php
    woodmart/woocommerce/single-product/add-to-cart/variable.php
    woodmart/woocommerce/single-product/meta.php
    woodmart/woocommerce/single-product/product-image.php
    woodmart/woocommerce/single-product/product-thumbnails.php
    woodmart/woocommerce/single-product/rating.php
    woodmart-child/woocommerce/single-product/related.php
    woodmart/woocommerce/single-product/sale-flash.php
    woodmart/woocommerce/single-product/tabs/tabs.php
    woodmart/woocommerce/single-product/title.php
    woodmart/woocommerce/single-product/up-sells.php
    woodmart/woocommerce/single-product.php
    
    ### Action Scheduler ###
    
    Canceled: 29
    Oldest: 2020-11-06 14:07:39 +0100
    Newest: 2020-12-02 00:34:30 +0100
    
    Complete: 130,535
    Oldest: 2020-11-07 18:42:10 +0100
    Newest: 2020-12-07 08:38:08 +0100
    
    Failed: 11
    Oldest: 2020-10-07 11:15:14 +0200
    Newest: 2020-11-09 13:21:07 +0100
    
    

    Thanks @mnppdt28. That looks normal.

    For the order in the screenshot, do you know for a fact that payment was collected on the order? I’m not familiar with the ApcoPay gateway plugin, as it’s not one of ours, but it’s possible that the way this payment gateway works is that an order is created when a user leaves your site to confirm their payment via 3DS rather than when they actually confirm the payment. This would lead to a situation where there are some “ghost” orders that are created where the user never completed checkout. I would double check that you received payment from this customer if you’re unsure.

    If you did, then I would reach out to the developers of the ApcoPay gateway plugin, as they’d be better able to help you troubleshoot this.

    Plugin Support Ena P (a11n)

    (@drwpcom)

    Hi @mnppdt28. We haven’t heard from you in a while so I’m going to go ahead and mark this thread as resolved. If you still need help with this issue or have any other questions about the WooCommerce plugin, please start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Redirecting to 3DS’ is closed to new replies.