Support » Plugin: UsersWP - User Registration & User Profile » Redirect to 404 after updating profile info

  • Resolved azbce



    When updating the profile information, after clicking the blue “Update Account” button, the page redirects to the 404 page.

    It’s strange because the URL in the browser is correct, but the 404 page still appears.

    Please help!

    Thank you.

    • This topic was modified 5 months, 1 week ago by azbce.

    The page I need help with: [log in to see the link]

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  • Hi,

    I created a free account on your site and on the account page I can submit the details properly without any redirects. Can you share a video or steps to regenerate the issue? If you are using any caching plugin then try to exclude the account page for testing purposes to check if it is causing the issue.


    Thread Starter azbce


    Here is a video of the issue. I have tried it on Firefox and both incognito and regular Chrome browsers on both mobile and desktop devices, and it sends me to the 404. I’ve disabled the cache with <meta http-equiv="Cache-control" content="no-cache">.

    It happens when updating the profile information from

    I am using this plugin with Paid Memberships Pro Plugin that manages paid memberships.

    It’s working great! It’s just this 404 issue.

    Video below

    • This reply was modified 5 months ago by azbce.



    I have checked and it’s redirecting me to the page but updating details works for me. I would suggest you create a support ticket on our site so that we can help you by looking at your site further.


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