Support » Plugin: NextGEN Gallery - WordPress Gallery Plugin » Redirect not working after upgrade

  • Hi,

    I just updated the Nextgen plugin via WordPress, and now my redirect stopped working.

    When you go to my website, the server automatically opens first, which shows a page where you select to go to one of my 2 websites.
    When you chose the one I just updated, it should go to (PHP instead of HTML), which shows to wordpress website.

    I have the redirect plugin installed to do this for me.
    But after updating the Nextgenn I can’t go to index.php anymore. It just wants to go to It removes the /index part.
    How can I turn this option off?
    And why is it doing this? The previous version didn’t do this and was working just fine…. I can’t really see the need to change this kind of behavior of a site.

    I deactivated the plugin for now.

Viewing 15 replies - 1 through 15 (of 19 total)
  • Plugin Author photocrati


    @supervinnie40 – This may have some unique factors involved and may be best to submit a Bug Report ( … please reference this topic) so we can try to help you sort out this issue.


    – Cais.


    But isn’t that a bit weird?
    I entered the same information, and I’m sure your programmers can read this topic without having to log in, etc.

    But doing this via the bug-report system means that nobody will get to read the solution (in case somebody finds this thread via Google or something).

    Plugin Author photocrati


    @supervinnie40 – I just responded to your Bug Report, thanks for submitting it. We mostly ask for a Bug Report so we can track these more unique issues and also so we can privately and safely obtain credentials for your web site so we can look into the matter more closely.

    Once a solution is found, you are more than welcome to share it but at this time I cannot say what the root cause may be.

    – Cais.

    Well… just installed the latest update: didn’t make a difference.
    Still the same.

    I also haven’t heard from you since I replied to your e-mail.
    You asked full access to my website, including passwords for FTP and everything…. I hope you can understand that I’m not going to do that!
    I appreciate your work for this plugin, and I appreciate your help, but with all due respect I’m not giving a total stranger full control and access to my complete server…

    I haven’t gotten any reply to that.

    There are definitely some redirect issues with the latest update.. I have submitted a bug report also concerning redirects, but mine is towards a buddypress/bbpress installation.

    Another update today… still no fix for the redirect issue.
    I even tried to send another e-mail, but never got a reply.

    Is this your idea of customer care? (yeah, I know we can debate wether or not I can be called a customer)
    Is this how you are trying to convince people to buy the pro version? Byt no replying to their e-mail, not replying in the topics in your support section? By just ignoring the people who actually use your plugin?

    Since it has been well over a month ago since you forced me to switch, I decided to stop using Nextgen Gallery. The plugin used to be a good plugin, but it’s kinda going downhill. And if this is your idea of customer care, I don’t regret switching to another gallery plugin.

    A shame really, the plugin is quite good, I only wished the people behind it where half as good…

    Same here. Been waiting but over a month to fix something that was broken in their own update doesn’t make sense. Maybe it’s time to move on.

    Does anyone have any suggestions for an alternative gallery to use?

    Also @supervinnie40 if you want to continue to use this, I had to downgrade to 2.0.40 to fix the issue.

    Agreed. I have succesfully transferred 380 out of the 420 galleries on all the websites I have to another gallery plugin.

    For the few galleries that are left I’m leaving Nextgen for the moment (after downgrading). But they will be replaced or deleted eventually, making Nextgen obsolete.

    Still a shame. This used to be a good plugin. They made it rubbish and decided to ignore any customers. A great example of a plugin that became to ‘great to care about it’s customers’….
    Luckily there are still several programmers that actually realize that other use their plugin, and that those people are the ones that make their plugin succesfull.

    Same here, I got really frustrated over this… so are a few other guys…

    I think I blew more than 8 hours on this bug and I can’t tell you the amount of complaints I got from users.

    Considering options to change our gallery plugin now, especially after reading this thread.

    This issue is very real.

    This issue is frustrating, because I have over 30k images built on this plugin. The fact two updates have released since and still no BP support is BAD. BAD NEXTGEN.

    Users having issues should consider this version:

    Until, of course, you switch to another gallery. If they don’t address the issue, then bail.


    But the big problem with is that it does not work with WP 3.9s new editor??? so what can we do now?

    …suggestion to other Galleri plugins??


    I can sort-of confirm this. 2.0.40 is partially broken with WordPress 3.9. I didn’t even notice until groubee brought it up.

    1. NextGen pretty icon doesn’t function – loads blank screen forcing refresh.
    2. NextGen Featured Image WORKS.
    3. NextGen Gallery from “Add Media” WORKS.

    To follow up – generally speaking BuddyPress will always take priority over NextGen, unfortunately. While there’s dozens of ways to effectively manage imagery on WordPress, there’s only one solid forum/social platform, making NextGen a quickly shelved item. I feel absolutely dreadful for anyone who actually invested in the plugin, assuming it never gets fixed. *sigh*

    Wait – I can confirm it’s broken! groubee is correct – for a handful of users on my NON-MULTISITE NextGen 2.0.40, the delightful “You browser doesn’t have Flash, Silverlight, HTML5, or HTML4 support.” message as appeared.

    Great job Photocrati. I’ll be opening new tickets every day concerning this issue until you get your BuddyPress compatibility figured out. I also notice, based on this error and patterns in discussion – YOU broke your own compatibility with buddypress while fixing the issue.

    Plugin Author photocrati


    All – We are aware of the issue with BuddyPress / bbPress and Groups / redirects (and possibly much more) and we are planning to review and resolve these issues with our next release.

    Granted this may take time, and it does not provide an immediate solution but it is being made a priority to address.

    @supervinnie40 – My apologies for not seeing any emails you may have sent that were not responded to, we may every effort to respond to every email we receive in an appropriate fashion. I also understand that you may not want to provide access to your production site and that being the case I would have recommended you create (if you are not already using) a mirrored test site for us to try to help you from.

    @groubee & @nicholasdesuza – We are fully aware that version 2.0.40 does not work well with WordPress 3.9 we also made every effort to ensure a compatible solution was available with version 2.0.61 and later. Obviously there are still issues but we are also trying to address those as well.

    Obviously, I hope, you are all welcome to submit a Bug Report for the issues you are seeing on your individual sites, the link to the Bug Report form is in my first reply to this topic and I will re-include it here:


    – Cais.

Viewing 15 replies - 1 through 15 (of 19 total)
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