Support » Plugin: Remove Dashboard Access » Redirect Loops

  • Resolved usat009


    I tried using this, because I don’t want “Subscribers” to go into WordPress, but something is forcing them to reset passwords, which seems to want to put them into their WordPress profile, instead of the custom profile page I made for them. WordPress won’t let them visit anything on the actual site until they reset their passwords from within their WordPress backend profile and won’t let them go anywhere else until they do so.

    Adding this plugin then causes a redirect loop and breaks all access. It doesn’t create this loop if they already reset their password however. Is there a way to not only prevent people from going into the wordpress backend, and ALSO prevent wordpress from forcing a password reset that in turn causes this loop?

    The page I need help with: [log in to see the link]

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  • Hi usat009,

    Sorry to hear you’re having an issue. Have you enabled profile access for your subscribers in the plugin settings? If not, that’s likely the reason for the redirect loop. If WordPress won’t allow those users to do anything until they reset their passwords and they’re simultaneously unable to access that page, it will redirect around and around.

    Unfortunately there’s not really a good solution for this problem since you’re essentially dealing with a WordPress core behavior for password resets. Best suggestion would be to maybe explore a plugin or some other solution for your users to reset their passwords that can bypass the core WordPress behavior.

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